Hybrid Supervisor - Recognition Programs Shift FT (Interim) na Goodwill San Antonio

Description

In 1945 Goodwill San Antonio’s founding purpose was to fight poverty and create opportunity for adults and youth in our community who were underserved by access to education and employment. Our founding purpose “Fighting Poverty and Creating Opportunity” endures today and now drives our mission of “Helping Changing Lives Through the Power of Work” in a new era of 21st century skills.

Goodwill San Antonio is one of the largest nonprofit organizations in San Antonio, employing more than 1,500 individuals who passionately serve our mission. We live out our purpose by providing our employees and others with the tools to succeed in their personal and professional lives and opportunity for upward economic mobility through education and employment programs. We are able to offer these programs and services through our mission-driven business operations with retail stores and contracts with local businesses to augment their operations.

We are currently seeking a dynamic individual who has a passion for serving others and making a difference.  Working Here Helps Changes Lives.  Join the GoodwillSA team and Apply Today:  WorkforGoodSA.org.

Qualifications

POSITION SUMMARY

This position will assign cases and provide support, guidance, and monitoring to Recognition Program Associates as they process requests.  Ensure accurate and timely completion of work for the following programs: Special Trophies and Awards; Non-Combat Campaign Credit; Memorialization packages; High Level Decorations; Air Force Unit Awards program; requests for Awards and Decorations from veterans and active duty personnel; and mailing out medals. Support the organization in its mission to help change lives through the power of work.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Train, assign work and review the daily work of team members to ensure correct procedures are followed and deadlines are met.  May assist with processing work as time permits.
2. Manage case file suspense dates.  Maintain the balance of accuracy and timeliness.
3. Track progress of work on assigned programs.
4. Evaluate and respond to requests for Awards and Decorations coming through various sources to include: Congressional offices, the National Personnel Records Center (NPRC), and the Air Force Board of Correction of Military Records (BCMR).
5. Evaluate and respond to Standard Form 813 (non-combat campaign) requests.
6. Execute and support the Special Trophies and Awards program.
7. Assist with the processing of Memorialization packages.
8. Responsible for the processing of High Level Decoration Requests.
9. Ensure processing of requests and mailing out of Medals to veterans.
10. Support the Air Force level Unit Awards program.
11. Maintain the Records Management program.
12. Provide excellent customer service by greeting, assisting, and responding to questions and/or concerns in a positive, professional, and friendly manner.

REQUIREMENTS

1. Any experience which provided skills in data entry, records research, composing correspondence and leading a team.
2. In addition to the above, knowledge of Air Force Awards, Decoration and Recognition programs; Government procedures for correspondence routing; and Air Force Structures/command echelons helpful.
3. MS Word, Excel, Outlook, Access (basic)
4. Must be able to meet the physical requirements of the position.
5. For positions that require driving, must maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed if you drive your vehicle during company business.

To learn more about Goodwill San Antonio and to view available positions visit: www.goodwillsa.org.

Equal Opportunity Employer/Veterans/Disabled