Hybrid Manager, OSP Engineering na Smart City Telecom

Company Overview

Smart City Telecom is a full-service telecommunications company that has been serving the residents and businesses of Celebration, Lake Buena Vista, and Bay Lake, Florida since 1969 and we're now expanding our service to the greater Central Florida market. With a deep heritage in delivering solutions, with a top-down commitment to customer satisfaction, Smart City Telecom provides cutting-edge Internet and voice services that are unrivaled in the industry.

While Smart City Telecom is continuously updating our products and services to make sure that we deliver the highest quality, we continue to live by the core values upon which we were founded. Above all else, we operate with integrity without compromise – we deliver what we say we will deliver, and we do right by all our customers, business partners, and vendors.

We are committed to recruiting, developing, rewarding, and retaining the best possible candidates in the workforce. We strive to assist our team members in accomplishing both individual and overall organizational goals. We provide a work environment where people can drive results, develop, and grow their careers. We recognize the individuality of each of us and we are on a mission to create a workplace where you can grow and succeed. At Smart City Telecom, we stand for integrity, efficiency, problem solving, equity, and character in all our relationships and interactions. Our focus is on promoting growth, accountability, and empowerment in the company.

Job Summary

The OSP Engineering Manager is responsible for overseeing the design and execution of outside plant (OSP) work orders, engineering work authorization packages, and projects involving collocation and special networks. This role includes detailed project planning, forecasting, tracking, and reporting. The ideal candidate will be proficient in systems management, engineering, billing processes, and network turn-up operations.

Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Establish and maintain standards and policies for fiber optics installation, modification, testing, inspection, and maintenance in accordance with engineering principles and safety regulations.

• Oversee project planning, including timelines, budgets, staffing, and scheduling.

• Approve project specifications, schedules, and design changes.
  Analyze product designs, customer requirements, and performance standards; authorize technical studies.

• Ensure all necessary permissions and permits are secured and valid.

• Assess project feasibility, forecast costs and resource requirements.

• Develop and implement procedures and systems to optimize operational efficiency.

• Monitor and control budgets; approve expenditures, analyze variances, and initiate corrective actions.

• Select, train, and manage staff; delegate tasks and monitor performance through development plans.

• Collaborate cross-functionally and contribute to departmental and company-wide goals.

• Perform other duties and/or contribute to various projects working with minimal supervision, including helping other departments and team members, as directed by supervisor or department head to meet company and departmental goals.

Qualifications – The ideal candidate for this position will demonstrate:

• Strong interest in contributing to departmental success.
  Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Project).
• Excellent verbal, written, and interpersonal communication skills.
• Ability to adapt processes to new systems and technologies.
• Strong organizational, time management, and problem-solving skills.
• Exceptional customer service and ability to explain technical concepts clearly.
• Advanced decision-making, analytical, and critical thinking abilities.
• Capacity to manage multiple priorities in a fast-paced environment with minimal supervision.
• Experience working in high-availability network environments with strict SLAs.
• Ability to plan strategically and work effectively across teams and organizational levels.
• Professional demeanor and proactive approach to mentoring and knowledge sharing.
• Flexibility to work holidays, weekends, and overnight shifts as needed for field visits.
• Proficiency in AutoCAD (required); familiarity with SpatialNet (preferred).
  Experience in aerial and underground plant design.
• Advanced knowledge of copper, fiber, and substructure design.
  Expertise in OSP installation and construction.
• Familiarity with telephony, easements, staking, and industry standards.
• Understanding of local, city, state, and federal regulations, including permitting and right-of-way laws.
• Proven ability to manage multiple high-priority projects with shifting deadlines.

Working Conditions

• Outdoor work in varying weather conditions (heat, cold, inclement weather).
  Safe operation of company vehicle in diverse traffic and weather conditions, including nighttime driving.
• Fieldwork includes accessing manholes, hand holes, and construction areas; may involve confined spaces and elevated work.
• Physical requirements include standing/walking for extended periods, lifting up to 50 lbs (or more with tools), and overhead reaching.
• Occasional indoor office work with prolonged sitting.
• Flexible schedule required, including holidays, weekends, and overnight work for field visits.

Other Requirements

• Bachelor’s degree in a related field preferred.
• Minimum 7 years of experience as an OSP Engineer or equivalent leadership experience.
• Minimum 5 years of experience in telecommunications.
• Minimum 5 years of experience with AutoCAD; SpatialNet familiarity preferred.
• Must pass a criminal background check and drug screening.
• Valid driver’s license with a satisfactory driving record.

Benefits Include (Full-Time Team Members)

• Competitive Salary Commensurate with Experience
• Medical, Dental, and Vision
• Supplemental Benefits - Accident, Critical Illness, Hospital Care
• Life and Disability
• Flexible Spending Accounts
• 401K with Match
• Life Assistance Plan
• Wellness Plan
• Vacation, Personal, Sick, and Holiday Pay
• Ongoing Professional Training & Educational Reimbursement Program
• Team Member Recognition Programs

Background Screening: As part of our standard hiring process for new employees, employment with Smart City will be contingent upon successful completion of a pre-employment drug screening, background check, and motor vehicle check. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Smart City is an E-Verify employer. 

Equal Employment Opportunities: Smart City is committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments, or training.

Disclaimers:

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Smart City does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Smart City, they are not for employment with us but may relate to another company with a similar name.

NO OUTSIDE AGENCIES

Smart City is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Smart City via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Smart City HR/Recruitment will be deemed the sole property of Smart City. No fee will be paid in the event the candidate is hired by Smart City as a result of the referral or through other means.