Hybrid Vice President of Partner Success na Concentric Educational Solutions

Vice President of Partner Success

Location: Charlotte, NC (Remote/Hybrid Considered)
Department: Sales
Reports to: Chief Revenue Officer (Chief Executive Officer in Interim)

Position Summary

The Vice President of Partner Success is a key member of Concentric’s executive team responsible for leading the national team of account managers and partner success professionals to maximize customer impact, retention, and revenue growth. This role inherits accounts post-sale and ensures a seamless transition from implementation to long-term partnership management, including consistent check-ins, progress reporting, and strategic renewal conversations.

The VP of Partner Success is accountable for the health and growth of Concentric’s district and community partnerships, serving as the executive owner of the partner experience. This leader ensures our partners receive high-value engagement, measurable outcomes, and strategic advisement that lead to renewals, upsells, and cross-sells. Working in close collaboration with Operations, Sales, and Product teams, the VP creates systems to monitor impact, surface insights, and align services with partner goals.

This is a revenue-generating leadership role that combines client advocacy, relationship stewardship, and strategic account management.

Key Responsibilities

Strategic Account Management & Partner Engagement

• Lead the Partner Success team to manage Concentric’s full portfolio of K–12 district accounts, ensuring deep engagement and strategic alignment.

• Design and implement structured partner touchpoints (weekly, biweekly, or monthly check-ins) to communicate progress, address needs, and proactively drive toward shared goals.

• Serve as executive sponsor for high-priority partnerships, cultivating trust and positioning Concentric as a thought partner and long-term solution provider.

• Develop annual account plans for key districts to forecast renewals, expansions, and risk.

Revenue Retention & Growth

• Own the post-sale revenue lifecycle, including renewals, upsells, and cross-sells in collaboration with Product and Sales teams.

• Build and manage systems to track account health, contract status, impact outcomes, and expansion opportunities.

• Partner with Finance and Sales leadership to forecast renewal pipeline and set annual retention goals.

• Coach Partner Success Managers to lead value-based renewal conversations grounded in outcomes and aligned with district priorities.

Team Leadership & Talent Development

• Recruit, develop, and lead a high-performing team of Partner Success Managers and Strategic Account Leads.

• Create team norms, coaching frameworks, and performance management systems focused on retention, partner engagement, and customer impact.

• Establish KPIs related to customer satisfaction, net revenue retention (NRR), gross revenue retention (GRR), and expansion targets.

• Foster a culture of responsiveness, ownership, and relationship-driven service.

Impact Reporting & Storytelling

• Collaborate with the Operations and Data teams to capture, analyze, and communicate the outcomes of Concentric’s services at both the student and system level.

• Develop partner-facing reports, dashboards, and presentations that highlight key wins and support renewal conversations.

• Elevate partner success stories for use in marketing, fundraising, and new business development.

Cross-Functional Collaboration

• Work closely with Operations to ensure seamless partner handoff from Implementation to Account Management and service delivery alignment with partner goals.

• Collaborate with Product to inform service design, enhancements, and bundling strategies based on partner feedback and emerging needs.

• Partner with the Sales team on renewal strategy, pricing, and messaging to ensure alignment and maximize customer lifetime value.

• Share insights from the field to inform business strategy, customer segmentation, and market positioning.

Core Competencies

• Strategic account management and customer success leadership

• Revenue growth and renewal strategy

• Relationship building with executive-level stakeholders

• Data-driven storytelling and impact reporting

• Cross-functional collaboration and internal alignment

• Team coaching and performance development

• Problem-solving and partner advocacy

• Communication and negotiation

Preferred Qualifications

• 5+ years of experience in customer success, account management, or partner-facing leadership in education, SaaS, or services organizations

• Demonstrated success in managing large institutional clients or public sector partnerships

• Proven track record of driving renewals, expansions, and customer outcomes

• Deep understanding of K–12 district operations and decision-making cycles

• Experience with CRM tools such as HubSpot, Salesforce, or similar platforms

• Bachelor's degree required; advanced degree in education, business, or public policy a plus

Why Concentric

• Mission-driven company focused on reengaging students and communities

• Dynamic, high-impact role with opportunity to shape national partnerships

• Flexible PTO and generous holidays

• Comprehensive health, dental, vision, and life insurance

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Concentric Educational Solutions is proud to be an Equal Opportunity Employer.  Diversity and Inclusion is an integral part of our organization and reputation. At CES, we do not discriminate and we are committed to recruit, retain, develop and promote regardless of race, religion, color, national origin, sexual orientation, gender, gender identity, disability, age, veteran status and other protected status as required by law.

APPLY TODAY and be part of a team that’s changing lives—one home visit at a time!