- Junior
- Escritório em Fairbanks
We are looking for a talented Site Supervisor to join our team in Service in Fairbanks, AK.
In this role, you will make an impact in the following ways:
- Enhancing Technician Performance
You’ll drive productivity and repair quality by effectively scheduling, guiding, and supporting Service Technicians and Team Leaders. - Developing Talent
Through regular coaching, feedback, and performance reviews, you’ll foster professional growth and build a high-performing service team. - Providing Technical Support
As the first line of support, you’ll help technicians troubleshoot issues and escalate complex problems, ensuring timely and accurate repairs. - Optimizing Service Operations
You’ll manage logistics, materials, and equipment to ensure safe, efficient, and high-quality service delivery. - Improving Customer Satisfaction
By keeping customers informed on repair status and addressing concerns proactively, you’ll build trust and long-term relationships. - Driving Process Improvement
You’ll lead continuous improvement efforts by identifying and implementing changes that align with evolving customer expectations and business goals. - Ensuring Accountability and Results
You’ll monitor open repairs, branch goals, and technician performance to ensure timely completion and superior service outcomes. - Managing Warranty and Compliance
You’ll resolve warranty issues and ensure all service activities meet Cummins standards, reinforcing the company’s reputation for reliability and integrity.
Responsibilities
To be successful in this role you will need the following:
- Strong Financial Acumen
Understand and apply key financial indicators to make informed decisions that support cost-effective service operations and profitability.
- Clear and Adaptive Communication
Communicate effectively with technicians, customers, and leadership—adjusting your style to suit different audiences and ensuring clarity in all interactions.
- Customer-Centric Mindset
Build trust and loyalty by delivering timely, high-quality service and resolving concerns with professionalism and empathy.
- Effective Team Leadership
Direct and delegate work clearly, remove roadblocks, and ensure your team has the tools and support needed to succeed.
- Accountability and Performance Management
Hold yourself and your team accountable to meet service goals, timelines, and quality standards.
- Conflict Resolution Skills
Navigate and resolve conflicts calmly and constructively, maintaining team cohesion and customer satisfaction.
- Technical Proficiency in Diagnostics and Tools
Apply diagnostic workflows, electronic service tools, and documentation systems to troubleshoot and resolve issues efficiently and accurately.
- Warranty and Escalation Expertise
Understand warranty processes and technical escalation protocols to ensure accurate claims and timely resolution of complex service issues.
Qualifications
Education, Licenses, Certifications:
- College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
- This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
- Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
This role includes Service responsibilities including:
- Intake of In-Shop and Field Service customer requests for service events
- Creating estimates, scheduling repairs, and invoicing repairs
- Performing job safety checks
- Holding monthly 1:1 meetings with technicians
- Assisting with upkeep of local tooling and service trucks/trailers.
- Must be willing to visit customer sites to help drive new service business into shop
This role also includes some backup assisting with parts duties, including:
- Assist parts customers
- Unloading trucks/freight
- Pick/shipping orders
Additional Experience:
- Should have minimum 2-3 years of supervisory experience
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.
