Hybrid iWaste Technical Analyst I na Keter Environmental Services
Keter Environmental Services · Victor, Estados Unidos Da América · Hybrid
- Junior
- Escritório em Victor
Iwaste Technical Analyst I
About Us
Waste Harmonics Keter is a full-service waste and recycling management company operating on a national platform. As a national environmental services provider, we manage 1400 client programs and work with over 2500+ providers nationally. Our team is made up of real estate, financial, and environmental professionals that understand the complexities of commercial and municipal properties and the unique challenges they present. We specialize in developing value-based solutions to implement and maintain the most efficient, sustainable, and economical solution for each individual property's waste stream.
Visit www.keteres.com for more information.
Exciting News: Keter Environmental Services and Waste Harmonics have united to create a powerful force in environmental solutions. Join our dynamic team to be a part of this new era in sustainability.
Comprehensive Benefits Package
- Competitive Compensation
- Annual Bonus Plan at Every Level
- Continuous Learning and Development Opportunities
- 401(k) Retirement Savings with Company Match; Immediate Vesting
- Medical & Dental Insurance
- Vision Insurance (Company Paid)
- Life Insurance (Company Paid)
- Short-term & Long-term Disability (Company paid)
- Employee Assistance Program
- Flexible Spending Accounts/Health Savings Accounts
- Generous Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer
- 7 Paid Holidays
Role Purpose:
The iWaste Technical Analyst I provides Tier 1–2 technical support for iWaste monitoring systems. This role is responsible for identifying hardware and communication issues, managing customer-generated inquiries and requests, and ensuring timely and accurate resolution of technical cases. The goal is to optimize system productivity and minimize downtime across waste monitoring systems.
Key Responsibilities:
Provide first- and second-level technical support for iWaste monitoring systems.
Diagnose and resolve hardware, software, and communication issues.
Respond to customer support inquiries and requests via phone, email, or ticketing system.
Use NetSuite to create and manage Sales Orders, Purchase Orders, and Cases.
Utilize the Device Portal to analyze graph data and event logs for troubleshooting.
Run reports to detect offline monitors, transducer issues, and other system anomalies.
Collaborate with Technical Analyst II and other internal teams to resolve complex issues.
Coordinate with field technicians for issue resolution and monitor installations.
Document solutions and escalate unresolved issues when necessary.
Required Skills & Knowledge:
Proficiency in Microsoft Office (Excel, Word, Databases).
Familiarity with pressure data and compactor monitoring functions.
Understanding of Device Portal menus and data interpretation.
Ability to explain technical issues clearly to various stakeholders.
Basic understanding of compactor functions and waste removal systems.
Experience in Salesforce, NetSuite, or similar platforms.
Qualifications & Experience:
Associate’s degree in IT, Computer Science, or a related field (preferred) OR equivalent experience.
1–2 years of experience in a technical support/help desk or customer service role.
Familiarity with compactors, monitoring systems, and technician dispatch processes is a plus.
