Hybrid Site Experience Specialist na Boscovs

Boscov’s Site Experience Specialist

Job Summary:  

We are seeking a dynamic E-Commerce Customer Experience Specialist to enhance the digital shopping experience on boscovs.com. This role focuses on optimizing customer interactions through strategic management of onsite search functionality, merchandising initiatives, cross-selling opportunities, and comprehensive testing programs. The successful candidate will also provide critical support to our email marketing program while maintaining high quality standards in a fast-paced retail environment.

Job Responsibilities 

• Using expertise, reporting, and customer behavior tracking, manage how customers are using boscovs.com to transact—or not transact. Be a super-user of our main site integrated products: Unbxd Search and Kibo Site Editor. 

• Own Site Merchandising for given categories by up-keeping category landing pages, promotional banners, and seasonal content to reflect marketing priorities, product launches, and key campaigns. 

• Optimize pages that are not showing the most searched products by tuning those items, brands, and items to the top of the page.

• Assist in proofing daily marketing emails. 

• Conduct regular Site QA for issues with links, imagery, event timing.  

• Conduct regular analysis of competitors’ websites and ecommerce choices.

• Suggest new functionality to problem-solving issues that our customers may be having.

• Optimize site experience regarding attribute facets on browse & search pages. 

• Cross-Functional Collaboration by partnering with the buying group, creative team and IT teams to execute campaigns. 

• Ensure mobile-first optimization across all site touchpoints, enhancing usability for the growing mobile customer base.

• Leverage CMS tools to manage on-site assets, ensuring content is accurate, up-to-date, and aligned with brand standards.

Required Experience & Skills:

• Goal oriented individual with proven experience of strong attention to detail and organizational skills 

• Computer literate with a strong knowledge of the e-commerce platform

• Excellent communication skills – written & verbal

• Ability to work in a fast-paced environment and manage and prioritize multiple projects in order to meet deadlines 

• Ability to set high expectations, and coach people to be able to meet them. 

• Prior experience in an online/retail environment required

Benefits

At Boscov’s, we value our employees, and that’s why we provide a competitive compensation and benefits package. As a Full-Time member of our Ecommerce team, you will be eligible to receive:

• Comprehensive benefits package, including medical/dental/vision
• Short term disability/ Long term disability- voluntary
• Life Insurance (company paid)
• 401(k) w/ company match
• Weekly Pay
• Paid vacation
• Liberal employee discount 

Work where people love to shop!

Equal Opportunity Employer

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