Hybrid Medical Receptionist na Ppse

JOB TITLE: Medical Receptionist

REPORTS TO: Health Center Manager

CLASSIFICATION: Non-Exempt

LOCATION: Cobb Health Center

SALARY: $18/hr

The Medical Receptionist is a full-time member of the healthcare team and assists clinicians and staff in providing the highest level of care and service to patients. The Medical Receptionist performs a wide array of duties in supporting patient services and clinical care in the health center, including front office, intake, patient support, and other services. This role provides clinical, educational, and administrative services under the direction of the Health Center Manager and clinician in accordance with PPSE Medical Standards and Guidelines as well as State and Federal Regulations.

Front Office

● Ensures compliance with front office procedures, including setting up and closing down the reception area, keeping the lobby/patient waiting spaces neat and orderly throughout the day, and closing patient entry points at the end of the day

● Greets and welcomes all patients with a smile and excellent service; keeps patients apprised of delays or extended wait times

● Completes patient check-in and registration, including advising and assisting patients with form completion

● Completes patient data entry via PPSE’s Electronic Health Record and prepares charts with appropriate information

● Enters relevant and appropriate information into tracking tools to improve service delivery and patient experience

● Completes patient charges and payments process, including processing payments and generating receipts

● Runs daily cashier reports, counts the cash drawer contents, balances day sheets, and prepares bank deposits

● Checks out patients in a professional and pleasant manner

● Maintains clean and neat clinical workspaces

● Allows the patient to explore feelings and ask questions regarding findings and decisions while demonstrating empathy and being non-judgmental

● Assists with patient intake and ensures the clinician has relevant and necessary information to move forward with a visit

Education and Experience

● Preferred - 2 years of experience in healthcare, preferably in sexual and reproductive health

● Preferred - Electronic Health Record experience

● Preferred - abortion and family planning experience

● Preferred - Certified Medical Assistant or Surgical Tech

● Ability to handle stress in a calm and professional manner, gracefully manage multiple projects, able to meet multiple deadlines, and comfortable working independently and as part of a team

● Attention to detail and follow-through on assigned work is essential

● Excellent communication skills

● Strong computer skills, including practice management software, MS Office, and internet/email

Ability to travel as needed to other health centers, PPSE’s administrative offices, and national conferences. Ability to sit and/or stand for long periods of time as needed while working in a clinical and office environment. Ability to lift 20 pounds.

English required, Spanish speaking skills preferred

OTHER

Be forthcoming and truthful in responding to the Alabama Department of Public Health, Georgia Department of Community Health and the Mississippi State Department of Health inquiries and requests for information

ESSENTIAL CHARACTERISTICS

● Professional demeanor and appearance

● Ability to provide/support the provision of objective information to patients about all the options available to them (abortion, adoption, or parenting) in the event of an unintended pregnancy