Hybrid Office Manager na Packard Culligan Water
Packard Culligan Water · Stillwater, Estados Unidos Da América · Hybrid
- Professional
- Escritório em Stillwater
- Creating and fostering a successful work environment that promotes positive morale, productivity and employee development
- Enacting a hands-on management strategy dedicated to developing employees in every role, empowering them to deliver a quality experience to our customers
- Ensure professional behavior and courtesy are displayed in interactions with customers, employees, and vendors; take corrective action when needed
- Improve customer satisfaction, growth, and retention
- Effectively train and coach the office staff to seek opportunities for additional sales
- Schedule delivery, service and sales appointments, taking into account the efficient use of company resources while offering customers viable options
- Provide, compile and analyze data to make recommendations to improve customer service, enhance customer retention and increase customer base
- Responsible for the accuracy of the dealership’s financial reports, efficient operation, and oversee the expense control
- Manage customer information system(s). Ensure timely and accurate processing of information
- Accurately report inventories on schedule and resolve discrepancies
- Manage credit and collections function to include new customer orders and delinquent accounts
- Ensure compliance with company policies, recommend policy change or corrective action when appropriate
- A competitive base salary with high incentive potential
- Zero deductible medical plans
- Dental and vision
- Wellness Program with incentives
- 401K with employer match
- Tuition reimbursement and scholarship opportunities
- Paid time off and paid holidays
- Career advancement through training and development
- Work-life balance, with Monday-Friday, normal business operating hours
- Continuous training and development, as well as corporate support in human resources, accounting and compliance
- Employee recognition events and an annual company meeting (some light, annual travel is required for this role)
- 3+ years of direct management experience, ideally including…
- Office or customer service management
- Management experience that supported active employee development
- Applied knowledge of accounting functions (i.e. payroll, budgeting, AR/AP)
- Strong experience in a customer service capacity
- Excellent interpersonal skills, effective verbal and written communication skills
- Education to include high school diploma or equivalent
- In a perfect world…
- Business degree with an emphasis in accounting, or related business administration experience
- Experience in the water conditioning industry or a service related industry