Hybrid Project Manager - STAR Center na Downtown Emergency Service Center

Description

Days Off: Saturday, Sunday

Shift: Office Day

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

About DESC:

DESC  (Downtown Emergency Service  Center) is a nonprofit organization working  to help people with the  complex needs of homelessness, substance use  disorders, and serious  mental illness achieve their highest potential  for health and  well-being through comprehensive services, treatment, and  housing. Our  vision is a community where no person is abandoned,  ignored, or  experiencing homelessness.

As the region's leading  provider of  services to multiply disabled adults who have experienced  chronic  homelessness, DESC serves almost 2,000 people each day. Our  integrated  service model is designed to help people secure and maintain   appropriate, safe and affordable housing. DESC is recognized nationally   and regionally as an innovator in developing solutions to  homelessness.

JOB DEFINITION:

The Navigation Center Project Manager leads a 24-hour a day, 7-day a week team of professionals providing emergency shelter and service navigation for unsheltered individuals experiencing homelessness and substance use disorders.In conjunction with the City of Seattle and DESC senior leadership, the project manager oversees all aspects of management and service delivery at the DESC Navigation Center.

MAJOR DUTIES AND RESPONSIBILITIES:

• Oversee all operations of the Center in accordance with all Management and Service plans and DESC operating policies and procedures, in conjunction with the Senior Program Manager and the assigned City of Seattle Planner, Department of Neighborhoods and city’s HOPE Team.
• Partner with the City of Seattle in operational oversight, contract compliance, and neighborhood relations.
• Manage all project operations in compliance with all project contracts.
• Oversee the hiring, orientation, scheduling, supervision, and evaluation of all project staff. Directly supervise Data and Program Assistant, Case Management Supervisor, and Service Coordinator Supervisors. Indirectly supervise all other project staff.
• Facilitate staff meetings and trainings.
• Coordinate services of outside agencies in the Navigation Center and maintain effective liaisons with referral agencies.
• Collaborate with key partners and stakeholders, including the designated referral partners, the city’s HOPE Team and the Human Services Division, to ensure smooth implementation, operations, and communication.
• In conjunction with DESC clinical supervisors and managers, coordinate program integration for service delivery in the Center.
• Provide oversight of food service, vendor coordination, facility maintenance, and supply and furnishing needs.
• Oversee data collection process in accordance with project compliance and evaluation activities.
• Approve expenditures.
• Promote and maintain positive relationships with the surrounding neighborhood; attend community meetings as needed or assigned.
• Report extraordinary occurrences to the Housing Program Manager and provide follow-up as necessary.
•  Lead critical incident debriefs and monthly safety refresher trainings.
• Ensure enforcement of Navigation Center rules to promote the safety and security of staff and clients.
• Respond to emergencies and intervene in crises as necessary.
• Respond to clients’ and community members’ complaints.
• Participate in on-call rotation to provide consultation and/or crisis intervention as needed.
• Fill in for absent staff, during and outside of normal working hours, if necessary.
• Perform other duties as assigned.  

Requirements

MINIMUM QUALIFICATIONS:

• Bachelor’s degree relevant to social services or management. Demonstrated ability to manage fast paced and complex social services or other programming may substitute for degree requirement.* See below for details.
• Two years of relevant work experience in human services, preferably working with adults challenged by homelessness, economic disadvantages, mental illness and/or substance use disorders. Personal lived experience may substitute for some of the work experience requirements.
• One year supervisory or program management experience 

PREFERRED QUALIFICATIONS:

• Master’s degree in social work, counseling, administration, public health, or other relevant degree
• 2+ years Management experience in settings serving people with histories of homelessness and/or behavioral health conditions.
• Property management experience

EDUCATION / EXPERIENCE REQUIREMENTS:

1. Bachelor’s degree in relevant field, or
2. Bachelor’s degree in any field and 1 additional year of paid work experience in social services, or
3. Relevant Associate’s degree and 1 additional year of relevant paid supervisory experience and 1 additional year of paid work experience in social services, or
4. Any Associate’s degree and 2 additional years of relevant paid supervisory work experience and 1 additional year of paid work experience in social services, or
5. 2 additional years of paid relevant work experience plus 2 additional years of relevant supervisory or successful program management experience with a high degree of independence. Highly relevant experience includes, but is not limited to, DESC Housing Programs leadership positions like RC/SC Supervisor, CSS/CM Supervisors, and Project Assistant/Coordinator. 

• **Examples of relevant degrees and/or coursework include but are not limited to: Social Work, Psychology, Sociology, Anthropology, Counseling, Program/Project Management, Non-Profit Leadership, Behavioral Science, Social and Human Services, Mental Health/Counseling, Chemical Dependency and Rehabilitation, Youth and Family Support Services, Early Childhood Education/Child Welfare, Prevention and Early Intervention, Community Development and Housing, Policy and Advocacy

PHYSICAL DEMANDS

The  physical demands  described here are representative of those that must  be met by an  employee to successfully perform the essential functions of  this job.  Reasonable accommodations may be made to enable individuals  with  disabilities to perform the essential functions. While performing  the  duties of this job, the employee will be required sit for long  periods  of time, communicate with other persons by talking and hearing,   required to lift and carry items weighing up to 25 pounds and to  operate  computer hardware systems. Specific vision abilities required  by the  job include close vision, distance vision, color vision,  peripheral  vision, depth perception, and the ability to adjust focus. 

EQUAL OPPORTUNITY EMPLOYER:

DESC   is committed to diversity in the workplace, and promotes equal   employment opportunities for all staff members and applicants. The   Agency will not discriminate against any employee or applicant for   employment on the basis of race, creed, color, sex, gender, sexual   orientation, age, national origin, caste, marital status, or the   presence of any sensory, mental or physical disability in any  employment  practice, unless based on a bona fide occupational  qualification.  Minorities and veterans are encouraged to apply.