Hybrid Strategic Operations Analyst na NOW Courier

Principal Function: The Business Analyst serves as a strategic partner to our organization by leveraging data to enhance decision-making, improve business processes across key departments (Sales, Operations, Finance, etc.), and support organizational growth. This role is responsible for translating complex data into actionable insights, developing performance metrics, and driving continuous improvement across cross-functional areas within the logistics organization. The ideal candidate will proactively identify opportunities for operational efficiency and enable smarter, faster business decisions through thoughtful analysis and collaboration.

Key Responsibilities:

• Collaborate with stakeholders to identify business needs and translate them into actionable insights.
• Conduct comprehensive data analysis to support operational improvements and strategic initiatives.
• Develop and maintain detailed documentation of business processes, requirements, and user stories.
• Create data models and perform data mining to extract meaningful patterns and trends.
• Design and generate regular and ad-hoc reports, dashboards, and visualizations to facilitate data-driven decision-making.
• Drive process improvements through analysis of current workflows and implementation of best practices.
• Collaborate with cross-functional teams to streamline operations and enhance overall business performance.
• Support the implementation and integration of new systems or processes.

Supervisor Responsibilities: This job has no employee supervisory responsibilities

Requirements

Qualifications:

• Bachelor’s degree (B.S./B.A.) in Business Administration or a related field (Master's degree is a plus).
• 3+ years of experience in a Business Analyst or similar analytical role; logistics or transportation industry experience strongly preferred.
• Demonstrated experience supporting cross-functional teams (Sales, Operations, Finance, HR) with data-driven insights and recommendations.

Technical Skills:

• Proficiency in Microsoft Excel, including pivot tables, formulas, and data visualization.

• Experience with BI tools (e.g., Power BI, Tableau, or Qlik) to develop dashboards and reports.
• Previous experience with automation tools (Alteryx, Microsoft Power Automate)
• Strong knowledge of CRM systems (Salesforce, PipeDrive, etc.)
• Familiarity with scripting or low-code tools is a plus (Python, SQL, etc.)

Other Skills and Abilities:

• Highly organized and detail oriented.
• Resourceful and creative.
• Analytical skills and problem-solving ability.
• Ability to adhere to time and attendance policies.
• Must exhibit professionalism and be effective working with customers, contractors, vendors, and employees.
• Skillfully convey information on a wide range of topics to a diverse target audience.
• Influencing and consultative skills are critical.
• Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.
• Ability to be assessable to contractors and employees as determined by department standards.
• Ability to handle confidential information.
• Maintain regular and punctual attendance.
• Effective prioritization and time management skills.
• Ability to work in a fast-paced, high-pressure, deadline driven environment.
• Strong initiative to strive for continuous accuracy, quality, and timeliness of information.
• Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgement.
• Ability to manage multiple projects and tasks simultaneously.
• A genuine commitment to quality on behalf of the company while building a corporate culture committed to excellence is mandatory.
• Must have and maintain a verifiable Driver’s License, demonstrated safe driving record, and remain insurable through the company’s liability insurance carrier as applicable.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

While performing the duties of this job, the employee is regularly required to sit; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee frequently will stand; walk; and lift and/or move up to 25 pounds without an assistive device (greater weights may be required with the use of an assistive device). The employee occasionally will climb or balance; stoop, kneel, crouch, or crawl.

Specific vision abilities required by this job include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities

This job operates primarily in a professional office environment with minimal safety/health hazard potential. However, job duties may require one to operate in a warehouse environment with moderate safety/health hazard potential. The noise level in the work environment is usually quiet to moderate. This role is required to be on-site.

While the offices of company are open from 8AM to 5PM, Monday through Friday, this job will require work beyond these hours which may include weekends and holidays.

Benefits

As an award-winning company, our employees are the most important force driving our continued success. We offer a challenging and supportive environment with opportunities to learn, grow, and contribute - that's why 93% of current employees would recommend NOW Courier to a friend for employment according to our annual Culture Audit.

We invite you to explore our company and bring your skills and expertise to our highly talented team of professionals who are passionate about their work. A satisfying and rewarding career with competitive compensation, comprehensive health care, 401k/profit sharing, paid time off, corporate philanthropy, employee & family events, and more is our commitment to you.

EOE M/W/Vets/Disabled