Hybrid Area Hotel Operations Supervisor - Medford na Colwen Hotels

AC Hotel Medford and the TownePlace Suites/Fairfield Inn Medford, Colwen Hotels Properties, are currently seeking a dynamic hands-on, passionate results-driven Area Operations Supervisor to join our team. The Area Operations Supervisor is responsible for all day-to-day Rooms Division hotel operations, providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards, superior guest satisfaction, ongoing enhancement of service and quality improvements at the hotel, associate development and engagement, fiscal responsibility, a strong working knowledge of financial statements and internal controls. This is a roll-up your sleeves supervisor role that when necessary, will require the individual to work in all departments including shifts at the Front Desk, inspecting guest rooms as well as ongoing support and guidance to the team. This is not a manage from the office type of opportunity and is primarily a PM shift.

Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh.  We currently have 40 hotels in our portfolio operating across 10 states.  With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities. 

General Responsibilities:

• Responsible for the day-to-day Rooms operations including Front Office and Housekeeping.
• Directs and leads the preparation of short and long-term hotel business plans and budgets meeting company goals and growth objectives.
• Participate in recruiting, hiring and the ongoing evaluation of associates.
• Ensure that associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests.
• Create and maintain a professional, respectful and engaging work environment for hotel associates that fosters a professional, respectful and fun environment.
• Drive ongoing team member engagement/recognition initiatives.
• Establish and maintain open collaborative relationships with direct reports, associates, and all property departments (Sales, Food and Beverage and Maintenance).
• Tour and inspect hotel on a daily basis and monitor property cleanliness, product quality and ensure achievement of service standards.
• Ensure strict adherence regarding company policies and controls.
• Adherence to all Marriott and Colwen Hotels standards.

Requirements:

• 1+ years of Hotel Operations Supervisory experience.
• Experience with Fosse (PMS) highly desired
• Previous Marriott brand experience a plus
• Superior communication skills
• Demonstrated passion for hospitality and service
• Attention to detail and highly organized
• Self-motivated and results-driven
• Creative problem-solver and multi-tasker

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs
• Career Advancement Opportunities

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V