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Hybrid Front Desk Agent na Cherokee Nation Entertainment

Cherokee Nation Entertainment · Catoosa, Estados Unidos Da América · Hybrid

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We're searching for an energetic Front Desk Agent to join our electrifying team at Hard Rock Tulsa! You'll be the first impression, the welcoming smile, and the go-to guru for our amazing guests.

Imagine: you're expertly managing reservations, making check-ins a breeze, and sending guests off with a smile after seamless check-outs. You'll be the ultimate resource, answering every question and dishing out insider tips on our incredible hotel amenities. If you've got a passion for people, a knack for detail, and a burning desire to deliver legendary customer service, then get ready to rock with us!

Responsibilities

  • Record reservations received verbally or in writing and enter them into the hotel computer system. 

  • Quote rates and room availability according to established procedures. 

  • Process and cancel reservations following appropriate procedures. 

  • Answer telephones promptly and route calls or provide assistance to callers. 

  • Provide prompt, accurate, and efficient check-in, check-out, and reservation services. 

  • Inform guests of required information and answer questions about the resort and local area. 

  • Communicate and coordinate with coworkers, supervisors, and managers in all departments. 

  • Process accurate cash and credit card transactions. 

  • Promote the hotel/casino and its services and facilities. 

  • Work closely with Housekeeping, Group Sales, and VIP Services to meet guest needs. 

Qualifications

  • High School Diploma or GED. 

  • 1 month of guest service experience. 

  • Working knowledge of Microsoft Office products. 

  • Basic written, communication, and computer skills. 

  • Ability to handle cash and credit card transactions accurately. 

  • Excellent customer service skills. 

  • Ability to work in a fast-paced environment. 

Company

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team! 

Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination.  This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.
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