Hybrid Chief Deputy Clerk / Compliance Clerk na City of Cleveland, OH

About the Department

The primary purpose of the Compliance Clerk is to manage and oversee all daily departmental operations. Establishes work procedures and standards to improve efficiency and effectiveness within the department and on assigned projects within the Clerk of Courts office and the Court (when applicable). The Compliance Clerk is to assist internal and external customers with information relating to Collections.

Position Duties

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned by the Clerk.

• Promotes and adheres to the Mission, Vision and Values of the Clerk of Courts office.

• Promotes and adheres to Clerk of Courts office Policies and Procedures.

• Determines work procedures and expedites workflow.

• Examines work and performance for thoroughness, neatness, and conformance of policies and procedures.

• Ensures that standards for quality and quantity of work are met.

• Responsible for the development, evaluation, implementation and improvement of all aspects of the Business Process and collection functions of the Clerk of Courts office.

• Responsible for turning accounts over to outside third-party agencies for collection efforts and monitoring their efforts.

• Works closely with the Finance Department to implement processes and policies that contribute to accurate invoicing.

• Send Warrant Block to the Bureau of Motor Vehicles

• Warrant Block alert and notice creation.

• Set up mail for NSF communication to customers.

• Capias alert and notice creation.

• Walk-out Capias alert and notice creation.

• Create Registration hold letters.

• Time to Pay Capias alert and notice creation.

• Bankruptcy notification and tracking

• Input new addresses into Odyssey

• Transfer Criminal Judgments into Civil Judgments for collection.

• Answer questions and explain how to resolve collection efforts taken against customers.

• Run reports to track collection efforts.

Minimum Qualifications

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and two years of Clerk of Court’s experience and/or training; or equivalent combination of education and experience. 

Other Qualifications

CORE COMPETENCIES

• Demonstrates regular and punctual attendance and arrives prepared for work

• Supervisory Skills, i.e. counseling, delegation, etc

• Excellent customer service skills, analytical skills and judgment, with the ability to make recommendations or decisions on a timely basis

• Problem solver, and to interpret business needs and translate them into the application and operational requirements.

• Ability to establish and maintain effective working relationships with departmental officials and associates

• Ability to analyze and solve problems while developing, establishing and maintaining an efficient office work flow of processes.

• Committed to doing the best job possible and diligently follows through on work assignments, projects and/or commitments.

• Consistently meets deadlines

• Makes sound, well-informed, and objective decisions promptly.

• Capable of multi-tasking and has excellent written and oral communication skills.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

• Motivated, independent worker, who collaborates well with others.

• Ability to work well in a team.

• Hardworking individual, detail oriented with strong organizational skills.

• Maintains a positive attitude, excellent interpersonal skills and excellent customer service.

• Accuracy and attention to detail

• Must have intermediate or advanced Microsoft Word, Excel and PC computer skills; including data entry skills. Must type 30 words per minute.

• Clerical skills, i.e. filing, telephone skills, correspondence, proofreading, alphabetizing, etc.

MATHEMATICAL SKILLS

Ability to add, subtracts, multiply and divides in all units of measure, using whole numbers, common fractions, and decimals.  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.   While performing the duties of this job, the employee is regularly required to walk and sit.  The employee is required to stand.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: The work involves sitting for long periods of time, and repetitive motion.   The employee must occasionally lift and/or push file cart weighing up to 50 lbs.

APPLICATION PROCEDURE:

Qualified applicants are encouraged to apply.  All candidates must pass a background check.