Homeoffice Team Lead, Wire Payments na Grasshopper Bank
Grasshopper Bank · New York, Estados Unidos Da América · Remote
- Professional
Grasshopper Bank is a client-first, digital bank built for the business and innovation economy, with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources.
We are a highly experienced team who pride ourselves on diversity of thought and perspective. Nationally chartered, our portfolio of products and services range from VC, PE & Portfolio Companies to SBA Lending, as well as direct SMB and Embedded Banking.
Our entrepreneurial drive allows us to support the growth and success of a wide range of clients at every stage of their business through inclusive partnership. We seek out team members who will enable both our organization and our people to grow and thrive through collaboration and acting with integrity and respect.
Our focus on cross-functional teamwork provides a culture where ideas are valued, accountability is encouraged, and successes are celebrated. We welcome all those searching for the opportunity to contribute to banking innovation that influences and supports the emerging digital world of Financial Services.
Our digital first approach enables our teams the flexibility to work remotely. We have offices in NYC and Boston.
What you'll do:
This Team Lead needs to be a well-rounded professional with a deep understanding of wire transfer operations, strong regulatory knowledge, technical proficiency, fraud prevention skills, and effective leadership capabilities. They play a crucial role in ensuring the smooth and secure execution of wire transfers, safeguarding the bank and its customers from financial risks.
What you’ll do:
- Oversee and direct the daily operations of the wire transfer team, ensuring efficient and accurate processing of all incoming and outgoing domestic and international wire transfers.
- Manage and train a team of wire specialists, providing ongoing coaching, performance feedback, and professional development opportunities to maintain high service standards and compliance.
- Ensure strict adherence to all regulatory requirements and internal policies related to wire transfers, including BSA/AML, OFAC, and fraud prevention protocols.
- Resolve complex wire transfer issues and customer inquiries, acting as an escalation point for the team and collaborating with other departments (e.g., Compliance, Fraud, Customer Service) as needed.
- Monitor and analyze wire transfer activity to identify trends, mitigate risks, and implement process improvements to enhance efficiency, security, and customer satisfaction.
What you need:
- 5+ years of experience with payment systems and networks such as SWIFT, ACH, and Fedwire.
- Comprehensive knowledge of the entire wire transfer transaction lifecycle, from initiation to settlement, including the roles of different parties involved.
- Expertise in designing and optimizing wire transfer workflows, implementing best practices for efficiency and accuracy.
- Expertise in using and managing the bank's wire transfer system and related software.
- Understanding of security measures and protocols for protecting wire transfer information and preventing fraud.
- Ability to lead and oversee system upgrades and implement technological advancements to enhance efficiency and security.
- Knowledge of common wire transfer fraud schemes and methods used by criminals.
- Expertise in identifying potential fraud risks, implementing preventative measures, and investigating suspicious activities.
- Strong understanding of verification and due diligence procedures for wire transfers, especially for new or unusual transactions
- Ability to analyze wire transfer data, identify trends, and develop solutions to improve efficiency and reduce errors.
- Strong problem-solving skills to address escalated issues, resolve disputes, and ensure customer satisfaction.
- A proactive approach to identifying areas for improvement, implementing process enhancements, and driving innovation.
