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Hybrid Exceptions Analyst na Conservice

Conservice · Logan, Estados Unidos Da América · Hybrid

$28,600.00  -  $28,600.00

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Exceptions Analyst

 

Pay: $13.75/hour + Potential for Performance-based Bonus

Schedule:  Monday - Friday 8 am - 5 pm

LOCATION: Hybrid - " In office on Tuesday, Wednesday, Thursday)

Overview

The purpose of an Exceptions Specialist is to look into abnormalities that appear on our client’s bills. As a Utility Expert you will learn to decipher when meter reads and other information on the bills seems to be out of the ordinary. You will be a part of a team that has the potential to make a big impact on our clients. For example, in 2022 we were able to save our clients a combined total of $2,381,327.63!!!  

 

Responsibilities 

As an Exceptions Specialist, you will: 

  • Research and resolve anomalies in utility provider bills. 
  • Communicate with utility providers and clients through email and on the phone. 
  • Determine the best course of action to resolve issues and contacting the necessary party. 
  • Detect inefficient processes and find innovative solutions
  • Medium phone usage-outbound calls with providers and clients, 25-50% of your day.

 

Preferred-Skills

  • Attention to detail
  • Ability to explain complex ideas, both verbally and written, using clear, professional language
  • Ability to prioritize time well and push yourself to consistently achieve higher goals
  • Problem-solving skills – ability to independently use the resources and tools provided to you
  • Comfortable using a computer, Google Drive, and Excel
  • Committed to quickly learning and adapting to new computer software
  • Ability to meet deadlines
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