Hybrid Field Service Representative na The Barton Group

Description

This role is responsible for providing exceptional onsite customer service and conducting thorough quality inspections, before, during and after installation. Your responsibilities will also include managing subcontractors and cultivating strong relationships with builders, vendors, and customers. Leveraging your robust knowledge of construction, particularly in flooring, cabinets, and countertops. You will ensure projects meet our high standards and exceed client expectations.

Essential Duties and Responsibilities:

• Provide exceptional      onsite customer service throughout the project lifecycle: Serve as the primary      point of contact for customers on-location before, during, and after      installation, addressing their inquiries, resolving concerns, and ensuring      a positive experience. 
• Conduct thorough      quality inspections at various project stages: Perform detailed      inspections before installation to assess readiness, during installation      to monitor progress and adherence to standards, and after installation to      ensure final quality and customer satisfaction, with a focus on flooring,      cabinets, and countertops. 
• Manage and coordinate      the activities of subcontractors effectively: Oversee the work of      third-party installers and other service providers, ensuring they adhere      to project timelines, quality standards, and company expectations. 
• Cultivate and maintain      strong relationships with builders, vendors, and customers: Build rapport and      communicate proactively with all stakeholders to facilitate smooth project      execution, address potential issues, and foster long-term partnerships. 
• Leverage robust      construction knowledge to ensure project success: Apply expertise in      construction, particularly in flooring, cabinets, and countertops, to      assess work quality, identify potential issues, and provide informed      guidance to subcontractors and customers. 
• Serve as a liaison      between the company and onsite stakeholders: Effectively      communicate project progress, inspection findings, and any concerns      between the field, internal teams (sales, operations), and external      partners. 
• Identify, document,      and facilitate the resolution of onsite issues and discrepancies: Proactively identify      any challenges or deviations from quality standards, document them      thoroughly, and work with relevant parties to implement effective      solutions. 
• Provide guidance and      support to subcontractors on quality standards and project requirements: Communicate      expectations clearly and offer support to ensure subcontractors understand      and meet the required quality levels for flooring, cabinets, and      countertops. 
• Document all service      activities, inspections, and communications accurately and efficiently: Maintain detailed      records of site visits, inspection reports, subcontractor interactions,      and customer communications. 
• Ensure adherence to      company policies, procedures, and safety regulations on all job sites: Promote a safe      working environment and ensure all activities comply with established      guidelines.
• Maintain      an organized and safe work environment, adhering to all      established safety regulations and guidelines. 
• Communicate      effectively in English, both verbally and in writing. Proficiency      in Spanish is preferred. 
• Respond      courteously and professionally to all inquiries from      customers, builders, and vendors. 
• Demonstrate      the ability to work both independently and      collaboratively within a team. 

· Perform other related projects and duties as assigned to support the overall success of the team and company objectives.

Requirements

Qualifications:

· Must pass all criminal, substance and or financial background checks as requested.

· Must possess a valid class “c” driver’s license and pass Motor Vehicle Report audits.

Education and Experience:

· High School Diploma or General Education Diploma and at 2 years of closely related experience is preferred

OR

· 5 years of closely related experience OR equivalent combination of education and experience

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job:

· Regularly required to sit, stand, bend and walk intermittently and for long periods of time

· Use hands to finger, handle, or feel and talk or hear

· Frequently required to reach with hands and arms

· Occasionally stand and walk

· Must lift and/or move up to 25 pounds, or more with a lifting partner

· Specific vision abilities required by this job include close vision

· The noise level in the work environment is usually moderate to loud

· Must be able to travel up to 25%

Work Environment: This position is primarily inside a building with or without air conditioning and heating, Regularly walking outside in the elements is required.