Hybrid Call Center Representative (ASAP) na Hustle Notice Biz

Job Summary

• Handle inbound and outbound customer calls with professionalism and courtesy.
• Provide accurate information to customers based on their inquiries and service requests.
• Resolve customer issues and complaints in a timely and effective manner.
• Document customer interactions and maintain up-to-date records in the system.
• Follow up with customers to ensure their issues have been resolved to their satisfaction.
• Collaborate with team members and other departments to improve service delivery.

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Prior experience in a call center or customer service role is preferred, but not mandatory.
• Strong verbal communication skills with the ability to engage and connect with customers.
• Excellent listening skills and a patient demeanor when dealing with inquiries or complaints.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using computer systems and software for data entry and communication.

• Health Insurance: Comprehensive medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company matching.
• Paid Time Off (PTO): Generous vacation, sick leave, and holiday pay.
• Professional Development: Opportunities for training, workshops, and career advancement.
• Employee Assistance Program (EAP): Access to mental health and wellness resources.