Hybrid CUSTOMER SERVICE REPRESENTATIVE na ConferenceDirect LLC

Description

The Contact Center Representative reports directly to the Contact Center Manager and is responsible for handling incoming calls, responding to customers and entering data information into various software applications. The representative is expected to perform within department guidelines while assisting in meeting team goals and objectives.

If candidate is located within 35 miles of the Folsom office, then the position would be an in office position. 

*Bilingual Required

Requirements

RESPONSIBILITIES: 

Maximize productivity time and management of work queues:

  Other Duties as Assigned

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

· High School Degree or equivalent experience

· 2+ years of Contact Center experience

· Experience with driving quality and productivity in contact center operations through excellent communications, organization and problem-solving skills.

· Excellent verbal and written communication skills

· Bilingual required. Preferred languages: Spanish and French 

· Experience working within the Hotel, Hospitality, Event or Conference Management Industries is preferred

· Work assigned shift within the department’s hours of operation, which are 9:00-7:00 EST.

 Other Details

· Must attend the full week of training 

ConferenceDirect is an Equal Opportunity Employer 

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, age, ancestry, physical or mental disability, genetic information, marital status, or any other classification protected by applicable local, state or federal laws. This policy prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. This policy applies to all aspects of employment, including, but not limited to: hiring, job assignment, working conditions, compensation, promotion, benefits, scheduling, training, discipline and termination.