Hybrid Quality Support Coordinator na THE RESOURCE EXCHANGE

Description

Join a Winning Team at One of Colorado's Best Workplaces!
 
The Resource Exchange (TRE)
At TRE, we don't just provide services – we transform lives. Our commitment to empowering individuals and creating inclusive communities has earned us recognition as one of Colorado’s top employers for five consecutive years. But don't just take our word for it:
"The standard of work and the culture of providing excellent service is something I’m proud to be a part of." Current TRE Staff Member, November 2024
 
Why TRE is the Place for You:
• Make an Impact: Advocate for and empower people of all ages and abilities, from infants to seniors, creating lasting change through collaboration with families, communities, and partners.
• Work with Purpose: As part of a dedicated team, you’ll help strengthen families and promote inclusion in communities across El Paso, Pueblo, Teller, and Park counties.
• Enjoy a Positive Work Environment: Join a culture that’s consistently recognized as one of the Best Workplaces in Colorado.
Who We Are:
At The Resource Exchange, we pride ourselves on being a team of over 400 passionate and talented staff who serve more than 12,000 individuals. From those with disabilities and mental health challenges to those in need of long-term care, we provide person-centered support focused on independence, inclusion, and collaboration.
What We Offer:
• Comprehensive Benefits: Health, dental, vision, Lifestyle Spending Account for health and wellness, plus pet insurance for your furry friends
• True Flexibility: Flexible work schedules to fit your life (yes, we really mean it!).
• Half-Day Fridays: Start your weekends early, every week!
• Generous Time Off: Paid Time Off with your birthday off, paid holidays, and time to celebrate what matters most to you.
• Public Student Loan Forgiveness: We're invested in your future.
• Volunteer Opportunities: Paid time off to give back to the community.
• Growth & Development: Leadership, career advancement, and workgroup opportunities to help you thrive.
Come thrive with us! At TRE, your passion for service will be recognized, and you'll be part of a culture that celebrates making a difference.
Ready to join one of Colorado’s Best Workplaces? Apply today

Qualifications

THE RESOURCE EXCHANGE

Job Description

The Resource Exchange

Position Title: Support Coordinator – Quality
Department: Case Management (CMA)
Reports To: CMA Quality Supervisor
FLSA Status: Non-Exempt
Starting Pay Range: $21.15–$21.96 hourly *Rates reflect FY24-25 and are subject to change. Contact [email protected] to confirm rates.
Benefits offered: Health, dental, vision, employer-paid life and short-term disability, voluntary life, voluntary long-term disability, paid time off, holiday pay, 401K with employer contributions, pet insurance, other supplemental insurance options, flexible work environment, training and growth opportunities, workgroup participation, public student loan forgiveness, mileage reimbursement, and more.

Position Summary:

The Quality Support Coordinator plays a vital role in promoting the health, safety, and rights of individuals served by TRE by supporting the review, tracking, and analysis of incidents and documentation across case management operations. This position assists in reviewing Incident Reports (IRs) and Critical Incidents (CIRs), collaborates with external entities such as Adult/Child Protective Services (APS/CPS) and law enforcement for investigations of Mistreatment, and supports risk mitigation efforts. The Quality Support Coordinator also assists with Human Rights Committee (HRC) facilitation and reviews documentation to identify gaps in services, inconsistencies, or systemic issues that require follow-up.

Key Responsibilities:

Quality Monitoring and Compliance:

• Review incident reports (IRs and CIRs) for individuals served to ensure accurate classification, timely submission, and compliance with applicable regulations.
• Identify trends, systemic issues, or gaps in services through documentation reviews and data analysis.
• Partner with external agencies (APS, CPS, law enforcement) during investigations into allegations of Mistreatment.
• Support the coordination and facilitation of Human Rights Committee (HRC) meetings, including documentation review and follow-up.
• Review internal and external documentation for alignment with individual needs, risk areas, and service requirements.

Documentation and Systems Management:

• Maintain accurate and timely notes, reports, and documentation using multiple internal and external systems.
• Track and report critical data points for regulatory submissions and internal quality improvement efforts.
• Assist in compiling documentation and materials to support quality audits and reviews by governing entities (HCPF, CDPHE, etc.).

Team and Operational Support:

• Provide internal support to the Case Management team by ensuring compliance with critical incident timelines and quality standards.
• Collaborate with coordinators and supervisors to enhance service planning, risk mitigation, and continuity of care.
• Participate in internal trainings, team meetings, and professional development opportunities to remain up to date with policies and expectations.
• Provide coverage and assistance to other CMA team roles as needed.

Customer Service and Communication:

• Communicate professionally and respectfully with individuals served, families, providers, and partner agencies.
• Uphold TRE’s values of empathy, inclusion, and person-centered support in all written and verbal communications.
• Maintain HIPAA and confidentiality standards throughout all interactions and documentation.

Qualifications:

Minimum:

• Bachelor’s degree in a human behavioral science or related field.
• In lieu of a degree, a combination of relevant education and 5 years of verifiable experience working with Long-Term Services and Supports (LTSS) populations in a public or private agency.
• Strong written communication and interpersonal skills.
• Ability to manage multiple priorities and meet required timelines.
• Proficiency in Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint) and ability to learn internal and State systems.
• Understanding of HCPF, CDPHE, and CMS guidelines related to LTSS and incident reporting.

Preferred:

• Experience working in case management or quality assurance roles.
• Familiarity with Medicaid waivers and Colorado-specific HCBS service delivery.
• Knowledge of incident review standards, Human Rights Committees, or Mistreatment protocols.
• Cultural responsiveness and ability to work with diverse populations.

Tools and Equipment Used:

Computers/tablets, printers, telephones, Microsoft Office Suite, proprietary systems/databases, and personal vehicles.

Working Environment/Physical Activities:

Work is performed in a variety of settings including office, home, virtual, and community locations. Frequent sitting, standing, walking, and use of computers. Occasional lifting up to 20 lbs. A valid Colorado driver’s license (unless exempt due to military status), reliable personal transportation, and minimum insurance coverage of $100,000/$300,000/$100,000 are required.

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job. The Resource Exchange reserves the right to amend and/or modify this description at any time and provide job-specific expectations for related tasks. TRE also reserves the right to stipulate hours of employment and may adjust schedules as needed.

The Resource Exchange is an Equal Opportunity Employer.
We are committed to creating an inclusive environment for all employees and afford equal employment opportunity to all individuals regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, military status, or any other protected status under applicable law.

Employee Signature: ______________________________________
Date: __________________________