Hybrid Service Quality - Deputy Manager / Manager na Vertiv Group Corporation
Vertiv Group Corporation · Thane, Índia · Hybrid
- Professional
- Escritório em Thane
Product and Service Quality
- Gain deep understanding of data that impact service and product quality.
- Understand the problem, visit GEMBA if needed, perform first level analysis, identify the nature of issue (related to design, Supplier or Mfg process etc.)
- Work with Cross-Functional teams to address and solve key quality issues and inquiries, based on data and reported issues, including the ones affecting the Serviceability of Vertiv products, collaborating in the implementation of corrective actions with Service, Manufacturing, Engineering or any other function that can be involved.
- Ensure Service issues are addressed quickly and drive the actions with respective teams
- Work with business leads to drive corrective actions for Service and Manufacturing related issues
- Help and drive Continuous Quality Improvement of processes within respective areas, proposing among others, the best practice sharing across region
Customer Quality
- Coordinate Customer audits, and address corrective actions.
- Assigned Customer Claims management coordination.
Services Supplier Quality (In Cooperation with the Market Unit and Local Supply Chain)
- Support local Supply Chain by providing strategic quality support and expertise for the Services supplier quality.
- Cooperate with the local suppliers Manager in any claims processes within market unit, when requested.
- In cooperation Service Quality Organization, implement and maintain a common Service supplier quality documentation with local key suppliers.
Reporting
- Provide monthly reporting for relevant Quality KPIs
- KPI – Customer claims & Field First Pass Yield
About Company
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
