Hybrid Customer Service Representative (Traveling) na AgState

Customer Service Representative

AgState is currently seeking a traveling customer service representative. Do you enjoy working with people? Do you have great customer skills and attention to detail? Do you enjoy working with computers, spreadsheets, and performing basic accounting work? Are you a hard worker with a desire to learn and grow in your career?  Join our team today! 

Under the direction of the Location Leader in collaboration with the Customer Service Representative Lead, you will travel to various AgState locations to complete various administrative functions and will be responsible for establishing professional customer relationships.  

This is a great opportunity for candidates interested in working with agriculture and providing exceptional customer service to our producers.  You will find a team atmosphere committed to safety and excellent customer service, along with a stable career that offers outstanding benefits!

You will:

• Serve customers and peers by:
  1. Traveling to AgState locations to provide support and coverage to other locations and Customer Service Representatives. 
  2. Weighing incoming and outgoing loads at scale, record grades, input scale tickets, and file tickets.
  3. Ensuring settlements are made following all state requirements and there isn’t a lien on government hold.  
  4. Responding to customer inquiries at the counter and over the phone regarding such things as statements, sales, bids, grain contracting, grain offers and options.
  5. Collecting and inputting cash receipts received from customers.
  6. Managing inbound grain/ingredient shipments including the coordination of delivery numbers, input of scale tickets daily and verification of accuracy. In on-scale interface system, manage transfer of data.
  7. Preparing and print product invoices including invoices for feed and other miscellaneous sales products.
  8. Invoicing outgoing grain and preparing/input grain transfers.
  9. Reviewing daily scale ticket printout, grain advance listing and 20-day list reports.   Reconcile any differences and prepare corrections and notify appropriate branch locations.
  10. Managing deferred payment contracts for that location.
• Demonstrate superior commitment to the AgState values by:
  1. Always utilize good customer service skills, when servicing and greeting customers, and when working with co-workers and other departments within the company.
  2. Listen to and resolve customer complaints and concerns.
  3. Demonstrate work habits that develop, build, and support the team concept within the organization.

EDUCATION AND REQUIREMENTS

• Valid driver license and acceptable motor vehicle record
• Associate degree (A. A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.

**Our values ~ RISE: Respect- ~ Integrity ~ Safety ~ Excellence **

AgState offers a generous benefits package including 401K Match or Defined Benefit (Pension) Retirement Plan, Medical, Dental, Vision, Life Insurance, Salary Continuation, Long Term Disability, Supplemental Insurance, Career Growth and Development Opportunities, Employee Assistance Program (EAP), Education Assistance, Employee discounts and local discounts, Paid Holidays, Clothing Allowance, and a generous Paid Time off Accrual.  

Equal Opportunity Employer - we work hard to embrace diversity and inclusion and encourage employees at AgState to bring authenticity to work every day.

APPLY NOW! 

To submit your application or to view our other openings within the company visit us online at www.AgState.org. Contact Human Resources for an Internal Application.