Hybrid Student Games Room Attendant na University Student Union

UNIVERSITY STUDENT UNION
CALIFORNIA STATE UNIVERSITY, NORTHRIDGE
STUDENT ASSISTANT EMPLOYEE JOB DESCRIPTION  

JOB DESCRIPTION:

Under the supervision of the Intramural Sports & Day Camp Coordinator and the Student Games Room Supervisor, the Student Games Room Attendant is responsible for assisting with the overall operations of the Student Recreation Center (SRC) Intramural Games Room to ensure a welcoming, engaging, and supportive environment for all patrons.

JOB DUTIES:

·         Assists patrons by providing information and support through direct and remote inquiries

·         Utilizes Games Room software, such as GGLeap, to manage patron and tournament enrollment and track PC usage time

·         Operates equipment such as computer terminals and Q-Systems to control lighting, audio, sound board, and projector functions

·         Monitors and upholds the Games Room’s code of conduct, policies, and procedures

·         Facilitates participant check-ins and issues necessary equipment for game consoles, PCs, and billiards

·         Carries out key holder responsibilities, including managing access to the Games Room facility  

·         Maintains cleanliness and organization of the front desk and surrounding service areas

·         Cleans and maintains video game equipment to ensure proper functionality and presentation

·         Conducts traffic counts at half-hour intervals to monitor facility usage

·         Assists with minor equipment repairs, including but not limited to troubleshooting minor PC issues, maintaining billiard cue sticks, and repairing game console controllers

·         Maintains the Games Room bulletin board with USU-approved marketing materials

·         Manages and oversees SRC Games Room Discord Channel, responding to questions, posting announcements, and monitoring user activity

·         Responds appropriately to a variety of emergency situations, including but not limited to medical emergencies and civil disturbances, and coordinates and/or executes emergency procedures as needed

·         Performs general office duties, including but not limited to greeting visitors, answering phones, developing and maintaining office systems, tracking information and data, typing correspondence, photocopying, scanning, filing, and other related tasks

·         Performs other related duties as assigned

QUALIFICATIONS:

EDUCATION

·         Must be a currently enrolled CSUN student

EXPERIENCE

·         No previous experience and/or specialized education required 

OTHER REQUIREMENTS

·         Must be able to attend mandatory in-person SRC and USU employee orientation and trainings

·         Must be able to attend monthly mandatory in-person staff meetings

·         This position is a sensitive position as designated by the CSU. Following an offer of employment, the appointment is contingent upon successful completion of a background check and may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. No applicant will be denied employment solely on the grounds of a criminal offense. The nature of the offense, the date of the offense, the surrounding circumstances and the relevance of the offense to the position(s) applied for will be considered.

·         The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

KNOWLEDGE, SKILLS, AND ABILITIES:

·         Ability to be detail-oriented, self-motivated, and possess initiative

·         Ability to provide excellent customer service

·         Establish or learn to establish knowledge of game consoles and computer program equipment

·         Ability or ability to learn to apply independent judgment, discretion, and initiative to address problems and develop practical, thorough, and, at times, creative solutions

·         Ability or ability to learn to verbally communicate effectively, including the ability to share relevant information, thoughts, ask questions, listen well, and respond appropriately

·         Ability or ability to learn to communicate effectively in writing, including composition, grammar, spelling, and punctuation

·         Ability or ability to learn to independently manage multiple tasks simultaneously and adhere to deadlines without immediate supervision

·         Ability to maintain a neat appearance and courteous disposition

In conjunction with this position, the Student Games Room Attendant will have the opportunity to learn, develop, and acquire the following transferable skills:

ADMINISTRATIVE

·         Clerical: Relating to work in an office, especially routine documentation and administrative tasks such as filing, data entry, appointment scheduling, etc.

·         Tech-savvy: The knowledge to operate modern devices and softwares effectively in the workplace.

ANALYTICAL

·         Problem Solving: The process of identifying a problem, prioritizing a solution, and implementing a resolution quickly and effectively to complex issues.

INTERPERSONAL

·         Communication: The ability to effectively give and receive information.

·         Customer Service: Displays positive attitudes and behaviors, which demonstrates an awareness and willingness to respond to customer’s needs, requirements, and expectations.

·         Diversity & Inclusion: Recognizes diverse cultural practices, customs, values, and norms of an individual or group in order to promote diversity and inclusion within the organization.

SUPERVISION:

Supervision is provided by the Intramural Sports & Day Camp Coordinator and the Student Games Room Supervisor

TYPICAL WORKING CONDITIONS:

Work is primarily performed in a temperature-controlled office environment. Daily contact with members of the campus community, including students, faculty, staff, administrators and guests, is required. In addition to regularly assigned work schedule, must possess an ability and willingness to work weekends, evenings, holidays, finals weeks, and during academic interim and break periods; must be flexible, adaptable, and readily able to adjust to changes in work environment.

APPLICATION PROCEDURE:

Apply online at www.csun.edu/usu/jobs

Applications from CSUN students including first time, transfer, international, work study, LGBTQIA+, and Veterans are welcome and encouraged.

The University Student Union at California State University, Northridge is an Equal Opportunity Employer and prohibits discrimination on the basis of race, color, ethnicity, religion, national origin, age, gender, gender identity/expression, sexual orientation, genetic information, medical condition, marital status, veteran status, and disability. Reasonable accommodations will be provided for applicants with disabilities who self-disclose by contacting Human Resources.