Hybrid IT Support Specialist na Florida Digestive Health Specialist, LLP

Description: We are seeking an experienced, hands-on IT Support Specialist to serve as an internal point of contact for technical support needs not covered by our external IT partner, Blue Mantis. This on-site role will provide direct support for hardware, software, operational IT issues, administrative electronic medical records (EMR) duties and coordinate installations and troubleshooting. This position plays a key role in maintaining workflow efficiency, supporting end-users, and ensuring the effective use of the electronic medical record (EMR) system across our care centers. 

Our Culture: Inspire hope. Build your legacy. Discover a rewarding, fulfilling, well-balanced career at Florida Digestive Health Specialist, LLP. With providers and locations across Florida, FDHS is one of the largest single-specialty, physician-owned GI practices in the state. FDHS was established in 2011 to provide comprehensive, high-quality gastroenterology services and foster advanced research for digestive health problems. With a growing team of nationally acclaimed care centers, providers, and staff, we continue to expand our reach to communities that need our care. As we continue to grow, we are seeking an IT Support Specialist to join our team and support our mission. 

Essential Duties: 

• Provide on-site Level 1 and Level 2 support for IT issues that fall outside the scope of Blue Mantis services. 
• Partner with the CIO on the execution of internal IT initiatives and projects. 
• Troubleshoot and resolve hardware issues (desktops, laptops, printers, scanners, phones, etc.)
• Support software installations, updates and user-specific application needs. 
• Coordinate with Blue Mantis for escalated or contracted issues and follow through on resolutions. 
• Support execute on-site installations and troubleshooting not handled by the external Blue Mantis IT Team. 
• Maintain IT equipment inventory and update internal documentation and troubleshooting guides. 
• Ensure compliance with internal policies, HIPAA, and data security best practices. 
• Provide administrative support for EMR system including: 
  1. Assisting clinical and administrative users with EMR functionality and access issues. 
  2. Supporting user setup, permissions, and provider templates. 
  3. Troubleshooting EMR-related errors and connectivity issues. 
  4. Coordinating EMR enhancements or updates with relevant departments and vendors. 
• Other duties as assigned
  1. Please note that the duties and responsibilities outlined in this job description are not exhaustive and may be subject to change at any time to meet the evolving needs of the company. In addition to the responsibilities listed above, employees may be required to perform additional tasks or duties as assigned by management. 

Qualifications:

• Associates’ or bachelor’s degree in IT, Computer Science, or related field preferred
• 2+ years of IT support experience
• Experience supporting EMR systems (eClinicalWorks -ECW preferred) 
• Strong working knowledge of Windows OS, Microsoft 365, and basic network troubleshooting
• Excellent communication and problem-solving skills
• Ability to work independently and prioritize projects
• Experience working with outsourced IT vendors a plus. 
• Project coordination or support experience in an IT environment 

Benefits: 

• Competitive salary
• Comprehensive benefits package including health insurance, retirement plan, paid time off and paid holidays 
• Professional development opportunities
• Positive and collaborative work environment

Physical Demands

The employee is frequently required to walk; sit; use hands for fine manipulation, handle or feel and reach with hands and arms using a keyboard and video display terminal. The employee is occasionally required to stand and stoop, kneel, crouch or crawl and climb stairs. The employee should be able to exert up to 50 lbs. of force occasionally, lift and move up to 25 lbs. The work environment is typically quiet to moderate with standard office and procedure room noise levels. The Medical Assistant must be able to observe safe practice criteria in assisting patients. 

EEO Statement: 

It is the policy of Florida Digestive Health Specialists to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

­When you join FDHS, you become part of a premier team striving to deliver unparalleled, personalized care while treating patients like family. And at FDHS, our patients are at the heart of everything we do. Join our team at FDHS and make a difference in the lives of our patients and employees alike!