Hybrid Victim Assistance Case Manager na City of Pittsburgh, PA

About the Department

The Victim Assistance Case Manager (VACM) will work within OCH&S's Community Resilience Program, collaborating with the Pittsburgh Bureau of Police Violent Crime Unit (PBP VCU) to provide direct intervention to community members who are victims of violence or have experienced and/or witnessed a highly traumatic event. This position will work closely with external agencies like Center for Victims, Highmark Caring Place, and other trauma-focused service organizations in the Pittsburgh area. The VACM will facilitate the coordination and connection to both therapeutic and legal services to those referred by PBP VCU, addressing current gaps present within the delivery of trauma support services to victims.

The successful candidate will have extensive knowledge of trauma-informed practices, as well as existing services available for individuals who experience traumatic incidents or events. Experience is preferred in providing trauma-informed interventions to victims of violent crimes or traumatic incidents and events. This position will require flexible working hours to assist in responding to large scale traumatic events or disasters, which may occur with minimal advance notice.

Department: Public Safety, Office of Community Health and Safety
Posting Type: Announcement
Salary: $68,162 per year.
Union: None, this is a non-union position.
Civil Service Classification: Non-Competitive

Position Duties

General Application Requirements: 
You must submit or show proof of all of the following at the time of filing your application (unless otherwise indicated below) or your application will be disqualified. Disqualifications based on any of these General Application Requirements are not subject to a Civil Service appeal.

• Applicants must submit a complete application including education, work experience, a resume (if applicable) and completed supplemental questions.
• Applicants must become residents of the City of Pittsburgh prior to employment and remain a resident throughout employment.
  • Click here to view a map of City of Pittsburgh neighborhoods. 
• A current, valid Pennsylvania Class C Pennsylvania Driver's License (or out of state equivalent) is required prior to appointment and must be maintained throughout employment. Written requests for accommodation based on the Rehabilitation Act of 1973 and the Americans with Disabilities Act will be considered by the Department of Human Resources & Civil Service on an individual basis
• Must obtain CJIS Certification within 30 days of appointment and maintain throughout employment. The hiring department will arrange and cover associated costs for the CJIS Clearances at the time of hire. 
• PA Child Abuse History Certification Clearances are required prior to appointment and must be maintained throughout employment.  

NOTE:  The City of Pittsburgh, as a matter of policy, conducts pre-employment and promotional background investigations on all candidates being considered for positions.  The background investigation includes, but is not limited to, criminal background, driver's license, and City of Pittsburgh real estate tax payments.  Candidates may be disqualified from consideration for employment based on the results of their background investigation (as it relates to the job for which the applicant is being considered).

NOTE: Candidates being considered for employment will be required to submit official transcripts to verify post-secondary education (college/university, trade school, etc.) prior to being hired by the City of Pittsburgh. Transcripts must be submitted at the time of any/each job interview you have with the City of Pittsburgh.

Qualifying Requirements: 
Your City of Pittsburgh application will be reviewed, and your work experience and education/training will be evaluated to determine if you meet the qualifying eligibility requirements listed below for this position.  You will be sent an eligibility letter regarding your eligible/ineligible status. 

• WORK EXPERIENCE: The application must clearly show five (5) years of full-time experience working with those involved in the criminal legal system, crisis intervention, victim support, mental/behavioral health support, collaboration or coordination with health and safety programs, and working with the public. (Less than full-time experience will be calculated on a prorated basis. See NOTE under the General Application Requirements Section above regarding verification of education/training.)
• EDUCATION/TRAINING: The application must clearly show a Bachelor's of Social Work (BSW) or, a Bachelor's Degree in Counseling Psychology, or a Bachelor's Degree in Clinical Psychology from a fully accredited institution. Licensed Social Worker (LSW) or Licensed Associate (LAPC) is preferred. (Less than full-time experience will be calculated on a pro-rated basis.)
• EQUIVALENCY: Education/training may be substituted for work experience on a year-for-year basis if the application clearly shows the required number of years to meet the Total Qualifying Requirement for this position (based on the sum of work experience and education/training listed above). The Total Qualifying Requirement is nine (9) years. (See NOTE under the General Application Requirements Section above regarding the verification of education/training.) Eligible applicants must possess one of the following combinations of education and work experience:  
  • Bachelor of Social Work Degree (BSW) and five (5) years of full-time experience working in specialty areas such as: crisis intervention, trauma-informed care, community-based mental health support, suicide prevention, risk assessment, or coordinating with public health and safety programs.
    • OR
  • Bachelor's degree in counseling psychology and five (5) years of full-time experience in the subject areas of: crisis intervention, trauma-informed care, community-based mental health services, suicide prevention, risk assessment, or emergency response.
    • OR
  • Bachelor's degree in clinical psychology and five (5) years of full-time experience in the subject areas of: crisis intervention, trauma-informed care, community-based mental health services, suicide prevention, risk assessment, or emergency response.
    • OR
  • Master of Social Work degree (MSW) and three (3) years of experience working in specialty areas such as: crisis intervention, trauma-informed care, community-based mental health support, suicide prevention, risk assessment, or coordinating with public health and safety programs.
    • OR
  • Master of Clinical Mental Health Counseling Degree (CMHC) and three (3) years of full-time experience working in specialty areas such as: crisis intervention, trauma-informed care, community-based mental health support, suicide prevention, risk assessment, or coordinating with public health and safety programs.
    • OR
  • Master of Counseling Psychology and three (3) years of full-time experience working in specialty areas such as: crisis intervention, trauma-informed care, community-based mental health support, suicide prevention, risk assessment, or coordinating with public health and safety programs

Minimum Qualifications

If you meet the qualifying requirements listed above, you will be sent a letter of admission (when applicable) for the following examination(s).  You must pass the written and/or performance examination(s) in order to have your name placed on the official Civil Service eligibility list for this position.  Candidates who receive job offers must pass a medical examination (when applicable) prior to start date.

• Written:  None required for this position.
• Performance:  None required for this position.
• Medical:  None required for this position.

Other Qualifications

• Provides on-scene referral assistance with first responders and law enforcement to serve victims and their families directly affected by violent crimes, traumatic events and incidents, and/or large-scale disasters and mass-casualty incidents.
• Provides structured case management services to victims based on needs assessments via referrals from Pittsburgh Public Safety Bureaus.
• Coordinates with trauma service providers to connect and assist victims of violent crime and instances of trauma in getting the support services needed.
• Implements short-term case management to address the immediate and transitional needs of program participants for trauma-related services and resources while they work to achieve stabilization and reduce the risk of developing Post Traumatic Stress Disorder.
• Collaborates with the Community Resilience Program team and other OCHS program staff to address gaps in the delivery of trauma-related services to City residents.
• Serves as a point of contact to disseminate information and educate victims about the legal process and services available for cases involving protections from abuse or victims' compensation.
• Promotes interest and support at the local level about victim issues and programs by speaking to the public, civic, industry, community, and special interest groups.
• Responds to victims in person, by phone, or by email to assess victim concerns and determine eligibility for victim-witness services.
• Provides referrals for clinical assessments for Acute Stress Disorder and Post-Traumatic Stress Disorder.
• Administers short-term evidence-based trauma-informed clinical interventions to victims and survivors of trauma.
• Disseminates resource materials for use by victims and witnesses of crimes, as well as community organizations.
• Provides consultation to all OCHS programs regarding best practices for supporting community members experiencing trauma.
• Implements Individualized Service Plans (ISP) to address participant needs, such as for food, clothing, shelter, health care, substance use disorder treatment and/or reduction/elimination of drug/alcohol use through self-change methods, updates ISP as needed to reflect changing goals and needs, and helps participants move toward the achievement of autonomy.
• Performs other related tasks and duties as assigned or required.

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