Platzhalter Bild

Hybrid Project Manager na ABM INDUSTRY GROUPS, LLC

ABM INDUSTRY GROUPS, LLC · Phoenix, Estados Unidos Da América · Hybrid

$68,000.00  -  $68,000.00

Candidatar-se agora

Pay: $68K/YR
The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data. 

Benefit Information: 
ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Project Management & Client Relations: 

  • Work with Project Manager to develop work plans to provide services in a timely, cost-effective manner and ensure contract provisions are met. 
  • Provide customer with information regarding additional services available at ABM. 
  • Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback. 
  • Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention. 
  • Inform Project Manager of status of work; identify potential issues and recommend appropriate action. 
  • Keeps Project Manager informed of business issues impacting effectiveness of project; promptly escalates serious issues to Project Manager.
  • Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work).
  • Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.
  • Report accidents and property damage in an accurate and timely manner.

Employee Relations and Supervision: 

  • Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs. 
  • Recommend staffing levels; work with Project Manager and HR to hire, train and evaluate staff.
  • Understand applicable union contracts and develop effective working relationship with local labor unions.
  • Enforce ABM and client policies and procedures through mentoring and coaching of field personnel.

Minimum Requirements:

  • Bilingual (Spanish/English) a plus
  • 1-2 years of Supervisor experience
  • 1-2 years of customer service experience
  • Working knowledge of janitorial equipment
  • Working knowledge of OSHA required processes
  • Intermediate level of Microsoft programs 
  • Valid State Driver's License for business travel 
  • A passion for serving others and helping others to succeed. 
  • Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s). 
  • Excellent follow-up and an eye for detail. 
  • Anticipates problems and proactively implements preventative action plans. 
  • Flexibility to respond to urgent client requests on evenings and weekends when necessary. 
  • Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job-related applications. 
  • Excellent verbal and written business communication skills.
  • Excellent relational skills and experience dealing with union environment. 
  • Understanding of the service industry practices, process and trends.
Candidatar-se agora

Outros empregos