Hybrid VP, Core System Manager na Poppy Bank

Description

The VP, Core Systems Manager manages the Fiserv DNA core banking system, Q2 online and mobile banking platform, and other core and peripheral systems (core banking systems). The Core Systems Manager is responsible for managing, maintaining, and optimizing the core banking systems to ensure smooth banking operations. This role involves overseeing system configurations, troubleshooting issues, and working closely with IT teams to enhance the system’s performance and security.  This role includes system implementation from requirement gathering, analysis, design, configuration and testing of various systems. Effective project management and communication skills are essential. The position requires formulating strategies and implementing processes that will streamline bank processes. 

Ensures compliance with all Bank policies and procedures, as well as all applicable state and federal banking regulations.

Essential Duties and Responsibilities include the following:

• Translate requests from business units and technical teams, from across the organization, into actionable project plans by gathering requirements and planning resources. 
• Create and maintain project documentation with a systematic approach. 
• Configure and customize the core banking system to meet the organization’s business requirements, regulatory needs and improve system user acceptance. 
• Liaison with the Bank’s core vendor regarding opening new tickets for system changes, updates or validating system settings.
• Perform and document periodic audits to ensure the accuracy of user roles and ensure change management requirements are met. 
• Write complex reports for various business units as needed
• Communicate directly with the Bank’s auditors and examiners to provide system validation testing and security controls. 
• Provide technical support for end-users, resolve system issues, and collaborate with vendors to resolve complex problems.
• Work with external vendors and internal teams to integrate third-party applications and services with the core banking system.
• Provide resolutions to complex technical system issues
• Participate in core banking system upgrades, migrations, and new project implementation including thorough testing and validation.
• Ensure thorough testing of upgrades and new implementations using the Bank’s various test environments 
• Troubleshoots system issues that may impact clients and works to identify and resolve the issues. 
• Participate in Fiserv DNA training, Fiserv Community, and other opportunities to improve skills, keep abreast of best practices and changes to the platform and products.

Qualifications:

• Relevant PM Certification or education (PMP or equivalent) preferred. 
• A minimum of 5 years of analyst experience with core banking systems.
• Bachelor’s Degree or work experience equivalent with sufficient background in administering core banking systems and business management disciplines.
• Ability to effectively analyze unique issues/problems without precedent and/or structure and problem solve collaboratively.
• Ability to interact with a wide range of internal staff members and external professionals.
• Knowledge of system security protocols and industry best practices.
• Strong foundational knowledge of bank operations, core platform functions, proficiencies and integration.
• Knowledge of Microsoft Project or other project management tools. 
• Ability to maintain regular attendance and work scheduled hours

Supervisory Responsibilities: This role will have supervisory responsibilities. Responsibilities will include at least one incumbent and potentially a team of analysts. The Core Systems Manager will provide supervision, leadership and mentoring. 

Physical/Mental Demands & Work Environment:

The incumbent in the course of performing this position frequently spends time writing, typing, speaking, listening, operating basic business equipment, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, walking, standing, reading documents or instruments, detailed work, problem solving, client contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions. The incumbent for this position will occasionally lift up to 15 pounds, pull, squat, kneel and reach. The incumbent is in a non-confined office-type setting in which he or she is free to move about at will. The work environment is typically quiet to a moderate noise level.

 Travel: There will be occasional local, out-of-area, and overnight travel. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management reserves the right to change this position description at any time.

Requirements

See qualifications above.

Poppy Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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