Position Reports to:   Ops Manager: Systems Engineer       

Division:                        Enterprise Design - Enterprise

Location:                       Head Office Pretoria

Advert Closing Date:  12 August 2025

About the Position

SARS is looking for a highly skilled, experienced, Senior Systems Engineer who is results driven with strong Technical and Information Systems knowledge. Highly energetic and disciplined person with a passion for Technology and R&D to administer Microsoft SCCM/Intune/OSD platforms. S/he is an inspiring team member with ability to work with and contribute towards our higher purpose and service orientation. S/he will be responsible for the maintenance, support and implementation of the SARS SCCM/Intune infrastructure environment to deliver on end-to-end solutions for critical business functions.

Job Purpose

To provide the technical skills to support the optimal management and operation of all hardware/firmware/operating system/application server software updates and fixes in the various SARS production and non-production environments, whilst maintaining hardware/operating system/application server software, meeting service levels agreements through a Service Management System. We require a competent SCCM/Intune Engineer who has knowledge and experience in deploying, configuring and supporting SCCM infrastructure, application and package creation, software updates/WUFB, Windows10/11 OS deployment.

Education and Experience

Minimum Qualification & Experience Required

Relevant National Diploma / Advance Certificate (NQF6) in Information Technology/ Computer Science and 3-4 years’ experience in Information Technology (IT) environment, of which 1 - 2 years is at knowledge worker level

OR

Senior Certificate (NQF 4) AND Relevant IT Qualification (s) / Certification (s), see below AND  3-4 years’ experience in Information Technology (IT) environment AND additional requirements specified in Min Functional requirements, where applicable, of which 1 - 2 years is at knowledge worker level

• Windows: Microsoft products (Microsoft SCCM, Microsoft Intune, Microsoft Windows 11 or any other Microsoft certification)
• A+, MCSA, MCSE and related Operating System and Hardware certification

ALTERNATIVE #

Senior Certificate (NQF 4) AND 4 years' IT related experience, of which 1 - 2 years is at knowledge worker level

Minimum Functional Requirements

• Microsoft Windows Server
• Microsoft Windows Workstation
• IT Hardware knowledge
• SCCM
• Intune
• Azure

Job Outputs:

Process

• Administer and configure SCCM and Intune.
• Provide Technical Troubleshooting and resolution management in the SCCM/Intune space.
• Update training material, User guides and other tutorials.
• Participate in collaboration on the various subjects with peers, support teams and business users via the set collaboration channels.
• Do self-skilling, research and R&D to stay updated in the SCCM/Intune Technology Stack and share knowledge with the other team members.
• Participate and drive Initiatives assigned end to end.
• Gain knowledge and experience in related SCCM/Intune functions like MDM, OS Onboarding and Deploying, WVD, Driver Management, Software Packaging, BYOD, etc. and apply these in SARS.
• Understand dependency applications and how they are configured and deployed via best practice like Win11 OS and Device management and onboarding, etc.
• Accumulate information and provide reports with recommendations applicable to area of specialisation.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions/conclusions.
• Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.
• To performing high-level root-cause analysis for service interruption in all environments.
• To deploy new applications and enhancements to existing applications, software, and operating systems on all environments.
• To conduct hardware/firmware/operating system/application server software updates and fixes.
• To apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• To ensures a stable performance environment for the business processing systems. 
• To accumulate information and provide reports with recommendations applicable to area of specialisation.
• To participate in various IT projects intended to continually improve/upgrade the system infrastructure, ensuring change management procedures and methodologies are implemented and followed.
• To be responsible for the maintenance, support and upgrades of in-house developed applications and 3rd Party Applications.
• Installing, configuring, testing and maintaining operating systems, software and system management tools. 
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.
• To deploy new applications and enhancements to existing applications, software, and operating systems.
• To be responsible for the maintenance and support of technical infrastructure, hardware and system software components mostly in Non-Prod environments but also in production environments.
• Performing high-level root-cause analysis for service interruption.
• Configuring, debugging and supporting multiple infrastructure platforms and software.
• Performing installation, maintenance and support of system software/hardware and user support.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability
• Analytical Thinking  
• Attention to Detail 
• Adaptability
• Building Sustainability
• Commitment to Continuous Learning 
• Conceptual Ability 
• Customer Service 
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness 
• Respect
• Trust

Technical competencies

• Computer Literacy 
• Functional Policies and Procedures 
• IT Knowledge
• Customer Relationship Management
• System Thinking
• Technical Expertise
• IT Project Management
• Knowledge of IT Governance and Business
• Verbal Communication

Compliance Competency

• Confidential  

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.