Hybrid Assistance Animal Verifier na PetScreening

Job Description:

Verification:

• Review and process daily profiles to ensure information appears accurate and verification attempt is complete. Will monitor own profiles daily to ensure verification is received. Be proactive towards achieving goals.
• • Contact medical providers by email (sequence & direct email), fax, phone or text to verify documentation.
• Show attention to detail and critical thinking skills.
• Research providers, their locations, look for new contact information, return profiles for patient identifiers, outdated letters or any other letter/documentation issues that arise.
• Partake in monthly meetings
• Help work unassigned profiles when personal lists are complete
• Assist team manager with any and all duties she deems assistance is necessary

Communication:

• Collaborate with the team in discussions regarding profiles, processes, questionable letters, research questions etc.
• Participate in team discussions regarding procedural changes or continued training.
• Report to Verification Team Manager
• Pleasant phone demeanor

Essential Job Functions:

• Prolonged periods of sitting and working on a computer.
• Proficient computer skills with the ability to learn new software.
• Meet individual and team performance targets by achieving key productivity and quality KPIs.
• Contribute to a collaborative team by sharing ideas and process improvements, while working in a hybrid environment that requires being in the office 3 days a week. Regular attendance at in-office team meetings and training sessions is a component of the hybrid work model.
• The weekly schedule for this role includes working Saturdays, with Sundays and your choice of weekday off.

Ideal Qualifications:

• Customer Support, Administrative, or Tech support preferred but not required.
• Proficiency with technology and computers (Google suite, slack, zoom to be used).
• Ability to develop and maintain momentum through workflow. Able to multi-task, and have effective time management.
• Ability to maintain focus, even at times when environment can become distracting
• Ability to achieve team and personal goals

About PetScreening

Our Vision:  

PetScreening strives to be the global leader for pet screening and animal validation. We want to make the world more pet inclusive no matter where you live, work, play, or stay.

Our Mission:  

PetScreening advocates responsible pet ownership and helps validate legitimate assistance animal accommodation requests. 

What We Do:

PetScreening™ is the fastest growing pet-property tech SaaS company. We help property managers and housing providers manage residents' pets and assistance animals (service animals/emotional support animals/companion animals/etc.). Our proprietary screening platform adds an additional layer of liability protection by having a standardized process when dealing with household pets and assistance animals.

Our Culture:

PetScreening has a pet-friendly office located in the heart of the Merino Mill in Mooresville, NC (Lake Norman area).  Our large office provides space for independent, team, and large group collaboration within several different types of work spaces.  Our casual office environment encourages our employees to bring their pets to work.  We offer a hybrid schedule, which includes select optional remote work days allowing our employees to work hard while having fun.

Benefits Offered:

• Medical/Dental/Vision/HSA benefits offered after 30 days of employment.
• Company sponsored Life Insurance and Short Term Disability.
• Optional Life Insurance and Long Term Disability Plans.
• 401(k) with 3% match regardless of employee contribution. Quarterly open enrollment.  
• Paid time off accrual beginning first day of employment
• Paid holidays
• Optional remote work days
• Paid Family/Military/Bereavement leave
• Pet friendly office