Hybrid Customer Service Representative na Larkin Community Hospital

About the Role:

As a Customer Service Representative at Larkin Community Hospital (LCH), you will play a vital role in ensuring patients and their families receive exceptional support and assistance throughout their healthcare experience. This position requires managing a high volume of inquiries efficiently while maintaining a compassionate and professional demeanor. You will be responsible for addressing patient questions, resolving concerns, and facilitating smooth communication between patients and hospital departments. Your efforts will directly contribute to patient satisfaction and the overall reputation of LCH’s healthcare services. Ultimately, your role is to provide timely, accurate, and empathetic service that supports the hospital’s commitment to quality care.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in telephone customer service or a related role.
• Strong verbal and written communication skills.
• Ability to work effectively in a fast-paced environment.
• Basic computer proficiency and familiarity with customer account management.

Preferred Qualifications:

• Experience working in a healthcare or hospital setting.
• Knowledge of healthcare terminology and patient privacy regulations (e.g., HIPAA).
• Additional training or certification in customer service or patient relations.
• Bilingual abilities to support diverse patient populations.
• Demonstrated problem resolution skills in a healthcare context.

Responsibilities:

• Respond promptly and courteously to patient inquiries via telephone and other communication channels.
• Assist patients with account information, appointment scheduling, and processing orders related to healthcare services.
• Resolve patient issues and complaints by identifying problems, researching answers, and implementing solutions.
• Maintain accurate records of customer interactions, transactions, and feedback in compliance with hospital policies.
• Collaborate with healthcare providers and administrative staff to ensure seamless patient service and follow-up.

Skills:

The required skills such as verbal communication and telephone customer service are essential for effectively interacting with patients and addressing their inquiries clearly and empathetically. Working in a fast-paced environment demands strong organizational abilities and the capacity to manage multiple tasks without compromising service quality. Problem resolution skills enable you to identify patient concerns quickly and provide appropriate solutions, enhancing patient satisfaction. Oral and written communication skills are used daily to document interactions accurately and convey information to both patients and internal teams. Maintaining a positive attitude and managing customer accounts with attention to detail ensures a supportive and efficient service experience that aligns with the hospital’s standards.