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Hybrid Warranty Claims Supervisor na Hannais

Hannais · Spring Valley, Estados Unidos Da América · Hybrid

US$ 52.000,00  -  US$ 58.240,00

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Job Summary

The Quality Claims Supervisor investigates quality claims and disputes and plays a critical role in ensuring that issues are resolved fairly and efficiently. The role involves examining claims and disputes to determine their validity, gather evidence, and resolve issues in a fair and impartial manner. This process often requires strong analytical skills, attention to detail, and effective communication. In this role you will be leading a small team and reporting to the Interpretation Manager. 

Duties and Responsibilities

  • Lead and manage the investigation process for complex claims and disputes
  • Develop and implement strategies for effective claims resolution
  • Coordinate with various departments to gather necessary information and evidence
  • Analyze data and documentation to identify patterns or underlying issues
  • Prepare comprehensive reports and recommendations for resolution
  • Communicate findings and decisions to stakeholders, including clients and interpreters
  • Ensure compliance with agency policies and legal regulations
  • Provide training and support to team members involved in the claims process
  • Continuously review and improve investigation procedures to enhance efficiency and effectiveness

Requirements

Skills and Qualifications

  • Minimum of two (2) years of experience in claims investigation, dispute resolution, or a similar role
  • Excellent analytical and problem-solving abilities: ability to assess complex situations and evidence critically and developing fair and practical solutions to resolve disputes
  • Exceptional communication and interpersonal skills
  • Ability to handle sensitive and confidential information with discretion
  • Familiarity with interpreting services and related industry standards is a plus
  • Impartiality: Maintaining objectivity and fairness throughout the investigation

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k) with company match
  • Generous PTO and paid holidays
  • Professional development opportunities
  • Employee assistance program
  • Company-sponsored events and activities
  • Hybrid Work Environment
    • One week in office per month
  • Pay Range: $25-28/hour
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