Hybrid Specialist - Security Intelligence.Technology Information na Mobile Telephone Networks (Pty) Ltd

Context (Global influences, environmental / industry demands, organisational mission etc.)
The telecommunications industry is increasingly facing complex security threats driven by global trends such as organized crime syndicates, cyber-physical convergence, and rising infrastructure sabotage in developing markets. Environmental factors such as energy in security and economic volatility have escalated the demand for strategic asset protection. Additionally, regulatory and compliance pressures across Africa are intensifying expectations for proactive risk management. Aligned with MTN’s Ambition 2025 strategy which emphasizes resilience, digital acceleration, and customer-centric operations require a critical need to evolve our security posture. The formation and deployment of a specialized Intelligence function is a direct response to these demands, ensuring MTN’s assets, people, and services are protected against emerging and persistent threats.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
KPA    Key Responsibilities / Outputs    KPI (Measure of Success)
Intelligence Gathering & Analysis    
Collect, evaluate, and analyse information related to criminal threats and vulnerabilities affecting MTN infrastructure.    
- Weekly intelligence reports delivered  - Minimum 2 validated intelligence leads/month- Accuracy and relevance of intel ≥ 90%
Threat Monitoring & Risk Profiling    
Monitor real-time threats and create dynamic risk profiles by region, asset class, and syndicate behavior.    
- Risk dashboards updated weekly          
- Threat heatmaps covering 100% high  
-risk zones- Actionable threat reports resulting in mitigation plans
Investigations Support    Support and coordinate investigations into fuel, battery, and generator thefts in collaboration with internal and external stakeholders. 
Conduct regional investigations and security operational support in the regions.    
- Minimum 3 joint operations supported/quarter
- Evidence packages compiled for disciplinary or legal actions- Positive outcome rate ≥ 80% (recoveries, arrests, terminations)
Stakeholder Collaboration & Briefings    
Coordinate with MTN Security, Operations, SAPS, and private partners for intelligence dissemination and tactical support.    
- Weekly briefings with BTS & Regional Security
- Positive feedback score from stakeholders ≥ 85%- SLA adherence on intelligence turnaround time
Strategic Intelligence Development    
Contribute to long-term intelligence strategy, identifying emerging risks, modus operandi shifts, and recommending proactive controls.    
-  intelligence insight paper/month- Integration of intelligence into quarterly BTS security reviews- Recommendations adopted ≥ 75% of time

Authorities
Operational Authority    
o    Initiate and lead site-level threat assessments and intelligence-led security reviews.
o    Request asset movement logs, access control records, and relevant site footage for investigation purposes.
o    Recommend immediate containment measures in response to verified threats (e.g., suspension of site access, hotspot deployment).

Investigative Authority 
o    Initiate and coordinate preliminary investigations into suspicious incidents involving MTN infrastructure.
o    Collaborate with law enforcement and private investigators on approved joint operations.
o    Compile and submit evidence-based reports to support disciplinary actions or criminal charges.

Information Access Authority 
o    Access to incident management systems, internal reports, and regional asset loss databases.
o    Review contractor and employee access logs where linked to security breaches or collusion risks.
o    Request cooperation from internal teams (Network Operations, HR, Legal, etc.) to support intelligence gathering.

Strategic Input 
o    Provide formal input into security strategy reviews, particularly related to physical risk and syndicate crime.
o    Influence security resource allocation based on validated intelligence.
o    Recommend intelligence-led changes to operational procedures, site design, or vendor screening practices. |

Collaboration (Formal and Informal Relationships)
Formal Working Relationships
These are structured, ongoing collaborations that are essential to fulfilling the role’s core responsibilities:
Stakeholder / Department    Nature of Engagement
MTN Network Operations    To align intelligence insights with network risk and operational priorities.
MTN Regional Security Managers    Coordinate incident response, hotspot tracking, and risk mitigation measures.
MTN HR and ER Teams    Support internal investigations, vetting processes, and disciplinary action based on intelligence.
Legal & Regulatory Teams    Ensure all intelligence and investigative actions comply with legal, data privacy, and PSIRA requirements.
External Law Enforcement Agencies    Collaborate on intelligence sharing, joint operations, and syndicate investigations.

Informal Working Relationships
These are flexible, ad-hoc or influence-based interactions that enable agility and insight sharing:
Stakeholder / Entity    Nature of Engagement
MTN Site Access Control Coordinators    Informal support to validate access irregularities and suspicious movement.
Contractor Supervisors / Vendor Ops Teams    Engagement to verify site activity and assess patterns linked to collusion or asset loss.
Internal Audit / Compliance    Occasional collaboration during fraud or internal breach investigations.
Crime Intelligence Units (SAPS, Private)    Informal but critical cooperation in cross-border, high-value, or syndicate-linked cases.
MTN Crisis Management Teams    Informal contributions during security escalations, coordinated responses, and major incidents.

Job Requirements (Education, Experience and Competencies)
Education Requirements
Minimum Qualification:
o    Diploma in Security Risk Management, Criminal Justice, Intelligence Studies, or Forensic Investigation.

Preferred:
o    Certification in Crime Intelligence, Investigative Interviewing, or Security Analysis (e.g.  ACFE, PSIRA Grade A, or equivalent).

Experience:
Minimum 5–7 years in a security intelligence, investigations, or risk analysis role.
Proven track record in:
o    Handling complex criminal investigations, including syndicate crime.
o    Working with law enforcement, crime intelligence units, and private sector partners.
o    Delivering intelligence products such as reports, threat assessments, and operational recommendations.
o    Handling and recruiting confidential informants
o    Experience in telecoms or critical infrastructure environments is highly advantageous.
o    Exposure to GPRS tracking, call data analysis, and asset recovery operations.

Competencies:
Category    Competency
Technical    -    Intelligence gathering and threat analysis
    -    Security operations and risk profiling
    -    Report writing and case file compilation
    -    Use of intelligence tools (e.g., dashboards, GPRS, databases)
Behavioral    -    High integrity and confidentiality
    -    Analytical thinking and problem-solving
    -    Collaboration and stakeholder engagement
    -    Results-driven with sense of urgency
Operational    -    Ability to work in high-pressure, dynamic environments
    -    Flexible deployment across regions
    -    Strong understanding of criminal modus operandi and trends
 

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We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!