Hybrid IT Service Desk Technician na Hobby Lobby Stores, Inc.
Hobby Lobby Stores, Inc. · Oklahoma City, Estados Unidos Da América · Hybrid
- Junior
- Escritório em Oklahoma City
Job Description - Overview
The Hobby Lobby Service Desk Technician (TIER1 Technical Support) experiences this each day with our peers and end-users! As a TIER1 Technician you get to have a direct and positive impact as you respond to incoming requests for Technology support to resolve desktop, application, network, hardware, and software issues with our end-users. We also get to support Project Management teams by providing maintenance, software installations, and updates for our corporate and retail store environments.
Primary Functions / Job Description
- Act as the initial contact for all end-users that require technical support for internal Hobby Lobby applications, IT Security concerns, and other related end-user hardware or software challenges.
- Actively engage with our internal customers to resolve issues, while keeping our team members and customers informed throughout the life of the incident/request.
- Professionally, clearly, and concisely log and track details of technical solutions provided to resolve customer issues while maintaining and updating our internal Incident Management Application.
- Resolve, escalate, and assign incidents/requests according to documented guidelines and procedures.
- Support our Project Managers with the rollout of software/hardware and assist with installing new or relocated store equipment.
- Assist with the development and maintenance of technical documentation.
- Other duties as assigned
Job Title
Job Description - Requirements
- Displays excellent written and verbal communication
- Demonstrates strong Customer Service skills
- Must work well in a team environment as well as independently
- Ability to critically think and troubleshoot and solving ability
- Ability to learn new technology and skills quickly
- General knowledge of computer hardware or software
- Any relevant technical certifications, for example, CompTIA A+, Network + or CCNA (Cisco Certified Network Associate)
- Associate or Bachelor’s degree in a technology related discipline
- Previous experience in a Technical Support role
- Competitive Wages
- Medical, Dental and Prescription Plan
- 401(k) Program with Company Match
- Paid Vacation
- Sick / Personal Pay (SPP)
- Employee Discount
- Life Insurance and Long Term Disability Insurance (LTD)
- Flexible Spending Plan
- Holiday Pay
- Integris Clinic and Pharmacy on campus
- Chaplain Services on campus
For reasonable accommodation of disability during the hiring process call (800) 200-1494.