Hybrid Recreation Center Front Desk Manager na Saucon Valley Country Club

Description

Saucon Valley Country Club is a premiere private club offering exceptional racquets and fitness facilities in a beautiful and welcoming environment. We pride ourselves on our outstanding service, state of the art equipment, certified trainers, and commitment to excellence for our members and guests.

Position Overview

We are seeking a friendly, organized, and service-driven Front Desk Manager to lead our Racquets and Fitness Center’s front-of-house operations. This key role ensures a smooth and welcoming experience for members, oversees daily front desk functions, and supports the overall success of our racquets and fitness programs.

20-25 hours/ week, 4-5 days a week, 9a-2p, $16/hour

Key Responsibilities

• Assist the supervisor in defining and implementing front desk objectives and procedures.
• Assist the supervisor in hiring and training front desk staff as well as conducting performance reviews with the front desk staff.
• Create and manage the front desk and maintenance shift schedules.
• Perform front desk duties such as greeting and welcoming members, checking members and guests into fitness and tennis facilities, booking courts and lessons, answering the phone, tending to questions/complaints and providing exceptional customer service.
• Ensure that the front desk, pro shop and reception area is kept clean and organized.
• Maintain front desk, office and building supplies and equipment, along with charging and coding of all invoices.
• Perform administrative duties such as updating records, completing racquets event and clinic billing and invoices, among others, as needed.
• Assist the racquets and fitness department in promoting events and programs through member newsletter, promo materials, email and bulletin boards.
• Knowledgeable in emergency and AED procedures, as well as know the procedure to follow in the event the alarm company needs
• Familiar with and able to enforce all club rules and policies.

Requirements

• 2+ years of front desk, hospitality, or customer service experience (supervisory preferred)
• High school diploma or GED equivalent
• Excellent customer service skills and interpersonal abilities
• Strong organization and time management skills
• Ability to handle multiple tasks at once
• Professional demeanor and member-first attitude
• Proficiency in point-of-sale, club management software, and Microsoft Office a plus
• Able to work nights and weekends if needed

Saucon Valley Country Club believes in a diverse workforce and is proud to be an equal opportunity employer. We strive to create a workplace where all employees feel valued and respected.