Hybrid Senior Clinical Staff Specialist na Rochester Institute of Technology

• Patient Care Services & Clinical Staff Support
  • Clinical Provider Schedules as delegated by the Administrative Supervisor:
    • Create Master Templates
    • Manage, review and adjust daily appointment schedules; use independent judgement to address conflicts and make corrections as needed
    • Respond to time-off requests from providers to ensure reflected in the EMR and appropriate adjustments are made to ensure student access
  • Insurance information collection and utilization
    • Responsible for implementation of scanning/indexing quality assurance processes
    • Generate special reports/queries from EMR or other sources as requested
  • Prior authorization
    • Using information from clinical providers, pursue insurance authorization for medications, imaging and specialist referrals as required.
  • Clinical referral process
    • Use the referral workplace to ensure critical consultations occur and communication is up to date. 
    • Exercise a degree of initiative to get appointments scheduled in an acceptable amount of time
    • As delegated by the Administrative Supervisor, ensure appropriate follow-up occurs with students for missed appointments and referrals
    • Oversee and delegate as appropriate the distribution of key information related to stat and routine lab reports, radiology reports, and hospital/private provider office information.

• Department Leadership Administrative Support
  • Support monthly Inventory process
  • Order clinical supplies
  • Verify Quest Lab inquiries; follow up with ordering providers when necessary
  • Prepare monthly Procurement Card Statements
  • Track credentialing of clinical staff following NYS and AAAHC guidelines
    • Coordinate AAAHC
      • Complete survey application every three years
      • maintain policies and procedures as delegated by Associate Director for Clinical Services
  • Other duties as identified by clinical leadership, such as calendaring or meeting requests.
• Administrative support to the front desk
  • Maintain competency in check-in and check-out procedures
  • Situational awareness of the administrative function of the Wellness Staff Assistant Roles and takes independent action to assist when needed.
• Other duties as assigned
• Professional development 

• Bachelor's degree or equivalent experience
• 2 years related experience working in a medical office setting

• Effective interpersonal, written, and electronic communications skills, including the ability to convey complex information in accessible terms to diverse or multicultural audiences
• Knowledge of Deaf culture, American Sign Language (ASL), or willingness to learn
• Ability to establish, build and maintain effective working relationships based on respect, empathy and honesty with diverse groups and individuals and to promote a positive work environment
• Ability to manage and maintain confidential and private information; uses confidential, sensitive and/or private records and information, protects information appropriately
• Computer competence using software and enterprise systems appropriate for the complexities of the role and its functions
• Knowledge of electronic health records
• Microsoft Office fluency

• Experience with NYS Immunization law
• Experience with referrals and prior authorizations
• Medical terminology
• Excel Fluency

As a member of the RIT community, you'll receive a comprehensive employee benefits package that offers multiple options and access to additional employment advantages. You can tailor your benefit elections to meet your needs (affordable medical/dental/vision benefits; paid vacation/sick time/retirement saving plan with exceptional employer match; and tuition assistance for you and your family, to name a few).