Hybrid Business Incident Management Analyst na EverBank

Business Incident Management Analyst
The Business Incident Management Analyst is responsible for executing the business incident management program strategy. This role will be responsible for daily management and administration of key business control activities to ensure minimal disruption to business operations as part of the Business Incident Management Program, including management processes (intake, impact assessment, priority management meetings/calls, root cause analysis, assignment, monitoring, and tracking), resolving, and preventing incidents to minimize business impact, coordination with various teams across the Enterprise, communication processes/protocols, and prioritize remediation activities.

Key Responsibilities and Duties

• Executes initial business assessment process, assignment, and timely response within service-level agreements (SLA) for all bank incidents reported, including resolution and impacts across the bank.
• Manages all bank incidents, to include management of incidents and related data within SharePoint, responds to incidents, verifies incident rating and escalation, and provides root cause analysis.
• Manages and provides reporting of business incidents to include root cause analysis / pareto charts, trend analysis, and themes.
• Verifies all identified IT and cyber incidents are corrected logged and assigned within SharePoint.
• Works requests by Incident Management from First Line of Defense partners to provide appropriate responses.
• Reviews all open and recently closed incidents for presentation during weekly pipeline meetings.
• Assembles team to manage priority incidents that require immediate cross-functional responses.
• Partners with the Operations Solutions team on bank incidents that might result in self-identified issues and assists (as applicable) in remediation activities including client redress.

Minimum Qualifications

• 10 years of banking operations experience.
• 3+ years of program/change management experience.

Preferred Qualifications

• Strong sense of urgency
• Previous risk management and process improvement experience.

Educational Requirements

• University (Degree) Preferred

Role Specific Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
8IC

Posting End Date: 8/4/25