Hybrid Account Specialist na Vector Logistics

Job Purpose
The purpose of this role is toensure that all the service, performance (SLA) and costing data (volume &value trends) are analyzed and collated for the customer; and have insight intocustomer requirements and identify opportunities to create joint efficienciesto manage customer profitability.

Key Responsibilities

RelationshipManagement

•  Interact withrelevant customer (Principal) departments to resolve and manage day to dayoperational queries.

• Manageinteractions between customers and Vector at the appropriate level with keyVector departments including Operations, Supply Chain, Finance andAdministration (especially Commercial).

Key AccountData Analysis and Performance Reporting Management

• Manage andreport on service levels including analyzing and tabling issues as well asrecommended actions or solutions.
• Manageoverstocking and compile the necessary reports.
• Buildunderstanding of sales and rate trends by category/product and by customer type.
• Monitor andcollate sales performance by customer.
• Manage productand product category take-Ons and exits; working with VSS; obtain formal signoff.
• Ensure frequentinteraction with VSS and Supply Chain to ensure that information is shared, andcross functional understanding is maintained with regard to the expectations ofthe principal.
• Obtain data andstatistics from Supply Chain on SKU’s and analyze performance trends on SKU’s.
• Monitor newproducts in conjunction with planning to ensure that no ‘out of stocks’ occur.
• Manage andmonitor risky expiry stocks in conjunction with planning.
• Analyse‘bottom’ slow moving SKU’s and action in conjunction with Planning andPrincipal.
• Manage customerand channel take-ons and exits and analyse customer trends (monitor the‘tail’).
• Manage thecalendar of business reviews and update the template before every meeting withthe sales of the next month, including the analysis of service levels whichmust be obtained from the demand forecasters.
• Undertakecompetitive market research on a regular basis.
• Provide inputon Principal/Vector related projects at the tactical level (e.g. turnaroundtime on vehicles between depots, improving inbound services).

Customerinsight and profitability management

• Identify areasfor efficiency creation and joint projects to improve customer and Vectorprofitability.
• Communicaterequests from the principal to relevant Vector stakeholders.
• Provideresearch and data analysis for all proposed projects.
  Work with theCommercial Department to establish relevant insights on viability.

Reporting

• Compile reviewpacks for the Customer Manager and provide insights regarding the monthly‘numbers.
• Print andcompile reports as requested by Principals and research any ad hoc requests;providing appropriate answers and insights.
• Report oncompliance of both Vector and Principals on variables as set out in the variousservice level agreements.
• Provide reportson non-compliance of both Vector and Principals to relevant VectorStakeholders.

ProjectManagement

• Leading,coordinating and monitoring key deliverables of the project.
• Strongcollaboration and problem-solving skills.
• Excellentcommunication and stakeholder management abilities.
• Ability tomanage multiple projects simultaneously in a fast-paced environment.

TeamCoordination and Self-Management

• Take ownershipand accountability for tasks and activities and demonstrate effectiveself-management in terms of planning, prioritizing and self-development.
• Follow throughto ensure that quality and productivity standards of work are consistently andaccurately maintained.
• Inform relevantparties in the event of tasks or deadlines not met, the potential risks thereofand provide appropriate resolution.
• Support anddrive the business core values.
• Managecolleagues and clients’ expectations and communicate appropriately.
• Demonstratewillingness to help others and “go the extra mile” to meet team targets andobjectives.
• Championtraining and development of self and others through utilizing availabletraining opportunities or contributing to the development of new trainingsolutions relating to product costing in collaboration with national trainingspecialists.
• Participate inand drive regular performance appraisals and ensure that own targets and goalsare clear and achievable.
• Maintain abasic appreciation and awareness of employee relations climate and ensurecorrective action is taken where required in line with relevant legislation andcompany policy.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

• B.com Logisticsor related (Undergraduate degree is the minimum requirement)
  
• 2-3 years’experience in supply chain, customer experience and Commercial
  
• Valid Code EB drivers'license
  
• Customerrelations experience
  
• Sales andlogistics execution processes with emphasis on 3PL concepts
• Vector businesspartners, processes, and people
  
• Anunderstanding of multiple key performance indicators, inter-relationship andbottom-line sensitivity

Skills and Competencies

• ExcellentVerbal and written communication
  
• Computerliteracy (SAP MM and BW and MS Office and especially proficiency in Excel)
  
• InterpersonalTolerant of stress and pressure
  
• Solution-orientedwith a proactive approach
  
• Deadline drivenwith a high level of Attention to detail
  
• Able tointeract at all levels of the organization