- Junior
- Escritório em Balangir
About the role:
We are seeking a dynamic and detail-oriented Process Associate to support the effective implementation of the PM Surya Ghar Yojana – Rooftop Solar (RTS) Scheme. This role is essential to delivering a seamless, customer-centric experience by ensuring that all operational and documentation processes are executed accurately and in full compliance with program guidelines.
What you would be expected to do:
- Manage end-to-end documentation and processing of customer applications under the PM Surya Ghar-Roof Top Solar Scheme.
- Ensure timely collection, verification, and submission of all required KYC and subsidy-related documents.
- Coordinate with front-end sales, installation teams, and financial institutions for customer updates
- Maintain accurate MIS reports, data dashboards, and payment tracking
- Address customer escalations, feedback, ensuring prompt and effective resolution
- Adhere to and implement the latest guidelines issued by MNRE and internal company processes
- Support walk-in customers with queries and documentation support at the store
- Ensure regular and accurate updates in the internal CRM or tracking systems for all customer interactions
You might be a strong candidate if you have:
- 1–3 years of experience in process-oriented or back-end operations role
- Strong proficiency in documentation, Excel, and familiarity with digital tools (CRM/MIS)
- Prior experience in managing customer lifecycle processes, especially in subsidy, loan, or utility-linked products, is an advantage
- High attention to detail, with strong coordination and follow-up capabilities
- Willingness to work from a store-based location in Balangir
What Sun King offers
- Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
- An open-minded, collaborative culture made up of enthusiastic colleagues who are driven by the challenge of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Sun Center for Leadership.