Hybrid CAFT Administrator I (Full-time, Permanent) Hybrid na Access Credit Union

Grow your career with one of Manitoba's Top Employers since 2014.

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

• Do good

• Be better

• Own it

• Move forward

The CAFT Administrator I provides a superior member experience by responding to inquiries and promoting the products and services of the credit union with a primary focus on CAFT (Customer Automated Funds Transfer), and working in close contact with the Business Administrators.

Key Responsibilities & Accountabilities

• Act as a consultant to branches and members in all matters relating to CAFT

• Provide solutions for member/originator problems wherever possible, referring more complex issues to the appropriate person or department.  

• Process daily business banking transactions and administrative tasks

• Responsible for preparing documentation for new CAFT originators, new users, originator maintenance and limit changes  

• Authorizing hold/late files for originators

• Respond to incidents and requests from staff on internal ticketing system and ensure follow up and resolution

• Act as a liaison with external providers to troubleshoot system issues affecting originator capabilities

• Provide administrative support and assistance to the Business Administrators as required 

• Process all required reports and documentation efficiently and accurately ensuring deadlines are met.  

• Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment.  

• Work collaboratively with other team members to achieve organizational and department objectives.

• Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.  

This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor. 

Essential Qualifications

• Grade 12 diploma or equivalent   

• Business Administration or other post-secondary education would be considered an asset  

• Previous customer service experience  

• Demonstrated desire to serve others in a friendly and professional manner  

• Strong interpersonal and communication skills, both verbal and written  

• Attention to detail with high degree of accuracy  

• Ability to work in fast-paced environment and perform well under pressure 

• Strong analytical and problem-solving skills 

• Ability to prioritize using sound judgment to make timely and effective decisions  

• Knowledge of Access Credit Union’s products and services  

• Ability to follow standardized policies and procedures  

• Knowledge of risk management within the financial industry  

• Strong knowledge of the Microsoft Suite of products combined with basic accounting and math skills

• Embraces change, is adaptable and flexible with the ability to work within a team environment as well as independently

Employee Sub-Type

Regular

Starting Salary

$40,492.92

If you are interested in this position, apply today!

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