Hybrid Applications Analyst II - Public Safety na Port of Portland, OR

About the Department

Are you passionate about keeping critical technology systems running smoothly in high-stakes, 24/7 environments? Do you thrive in providing top-notch support for systems that protect people and property? If so, the Port of Portland is looking for a skilled Applications Analyst II to help power the technology behind our Public Safety operations.

About Us: The Port of Portland plays a vital role in the region by managing airports, marine terminals, and industrial properties. Our Public Safety division supports essential functions such as law enforcement, emergency response, and life safety systems that keep Portland International Airport and other Port facilities secure and operational at all times.

This role sits at the heart of those efforts, helping ensure that systems like emergency dispatch, body-worn and in-vehicle cameras, simulation technologies, and life safety equipment remain functional, secure, and reliable.

Your Role: As the Applications Analyst II, you will provide advanced technical support and system administration for a diverse portfolio of public safety technology. You’ll be the go-to expert for incident response, system diagnostics, and lifecycle maintenance, partnering closely with internal customers, vendors, and other departments. Your work helps ensure seamless, around-the-clock public safety operations at the Port.

Position Duties

Systems Support & Troubleshooting

• Maintain continuous availability and performance of critical systems including dispatch software, mobile data terminals, and video technology.
• Serve as the primary escalation point for break/fix incidents, aligned with 24/7 operational requirements.

System Maintenance & Enhancements

• Perform upgrades, patching, diagnostics, and technical documentation.
• Support risk reduction and compliance with security standards (e.g., FBI CJIS policy).
• Collaborate with colleagues and business partners to identify system improvements and implement enhancements.

Project Support

• Assist in emergency exercises and incident response planning.
• Participate in system design reviews, testing, and commissioning.
• Represent IT in facility, infrastructure, and technology projects.

Minimum Qualifications

Education & Experience 

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field – or equivalent combination of education and experience.
• At least two (2) years of IT systems support experience, ideally in a public safety, airport, or 24/7 operational environment.
• Ability to obtain and maintain a valid Driver's License is required.
• Employees in this position will be required to successfully pass and maintain security clearance relevant to assigned duties such as SIDA (Security Identification Display Area) and CJIS (Criminal Justice Information Services).

Working Conditions

• Our current hybrid work model includes three days in the office and two days remote, providing a balance between collaboration and flexibility. However, because this role supports critical 24/7 public safety systems, a more consistent on-site presence may be required to effectively support operational needs.
• May occasionally work beyond regularly scheduled hours including planned production implementations and/or project cutovers. 
• Ability to provide 24-hour x 7 day a week emergency service response capability; work requires the carrying of a mobile phone and alerting application.

Knowledge & Skills

• Strong diagnostic and troubleshooting abilities with public safety technologies.
• Familiarity with systems like dispatch software, police/fire reporting, mobile terminals, and body-worn cameras.
• Working knowledge of CJIS Security Policy, TSA/FAA regulations, and emergency response systems.

• Commitment to excellent customer service and cross-functional collaboration.

• Ability to stay calm under pressure and support mission-critical operations.

Other Qualifications

SELECTION PROCESS (tentative schedule):

1. A minimum qualification evaluation of the education, training, and experience of submitted application packets will take place by Human Resources continually up to the date of the position's closure.
   
   
2. A Subject Matter Expert (SME) Panel will perform an evaluation of experience and training taken from your employment application materials, including any responses to the supplemental questionnaire.
   
   
3. Our goal is to schedule panel interviews with candidates that successfully passed the SME evaluation as soon as possible. The successful candidate will be notified after interviews are complete, with a tentative start date in October 2025.

Compensation

Our organization adheres to established salary ranges for each position to ensure equitable pay practices. However, final offers are determined based on various factors, including the candidate's experience, qualifications, and considerations of internal pay equity.

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