Hybrid National Account Director na Upswell, LLC

Description

Discover the exciting opportunity to join UpSwell Marketing, a recognized recipient of the Best and Brightest in the Nation award. We are actively looking for a highly motivated and experienced National Account Director to become a pivotal part of our dynamic team. As a key player within our organization, you will play a crucial role in building and fortifying relationships with key accounts. This involves nurturing contracted corporate relationships and fostering increased participation and engagement from independent franchisees under our corporate brand.

Responsibilities:

• Conduct weekly meetings and provide daily updates to the assigned Client Support team members on the UpSwell National Account Team.
• Engage in regular calls with primary client stakeholders for the assigned National Accounts.
• Participate in in-person training sessions and business reviews with clients.
• Present strategic recommendations for offers and products to enhance campaigns.
• Effectively manage dedicated Support Team members in all aspects of monthly campaigns, using our proprietary O/E system (MyUpSwell, "MyUS").
• Organize the completion of custom campaign analysis, either directly or in collaboration with the Technology Team.
• Schedule calls to review the results of analyses and offer insights on performance and improvements.
• Handle additional or supplemental requests from customers based on clients' needs.
• Identify opportunities for additional growth and compensation by maintaining annual corporate spend, increasing franchisee funded participation, and introducing additional tactics to the approved marketing mix.

Requirements

• Bachelor's degree or equivalent experience.
• Minimum of 4 years of experience in a client support, client-facing, or account management role.
• Proficiency with Microsoft Office Suite.
• Previous account management experience.
• Prior print or direct mail experience preferred.
• Strong communication and interpersonal skills.
• Ability to independently manage internal resources, such as support, creative, and technology teams, to complete competitive and/or trends analysis in the client's industry.
• Demonstrated ability to own relationships with complex National Accounts.
• Leadership skills to manage the activities of dedicated Client Services team member(s).
• Enjoyment in engaging with customers on a regular basis.

• Small Business Owner/Franchisee Interaction: Candidates with a proven track record of engaging both small business owners/franchisees and their corporate stakeholders.
• Preference for candidates with agency experience, demonstrating a deep understanding of agency dynamics and client interactions.
• Candidates with experience in direct response marketing will be given special consideration.
• Candidates with a proven ability to interact with C-suite executives will be highly regarded.

Work Environment:

UpSwell offers a hybrid work environment with a flexible in-office work schedule. Some occasional travel may be required to visit strategic clients or attend client shows/events. This job operates in a professional office environment, utilizing standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Benefits:

At UpSwell, we value our employees and offer a comprehensive benefits program, including medical, dental, short-term and long-term disability, and a 401K program with a Company match. Additionally, we provide three weeks of paid time off, nine paid holidays, and an additional five days between Christmas and New Year's Day if performance targets are achieved.

UpSwell is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.