Hybrid Lead Outreach Clerk (Grant Funded) na Bexar County, TX

About the Department

Under direct supervision, is responsible for all functions performed by Outreach Clerks. In addition is responsible for providing oversight and training of section personnel; to conduct outreach at sites that are geographically and physically accessible to all households requesting assistance. Flexibility to achieve performance excellence in a telework arrangement.

Position Duties

• Serves as subject matter expert, individually motivated and operating with a sense of urgency and personal accountability
• Provides functional oversight and training of section personnel
• Greets visitors and providing program information to the public
• Oversees and prepares case files and schedules appointments
• Collects eligibility documents, reviews applications and prepares case folders for new clients
• Refers applicants and clients to other public service agencies
• Schedules appointments for program applicants and clients
• Enters client information into database
• Compiles client and program data for periodic and statistical reports
• Responds to general questions; works on case files; answers telephone, routes calls and takes messages
• Performs other duties as required

Minimum Qualifications

• High School or General Education Development (GED) certificate, and two (2) years general office/clerical experience; or an equivalent combination of education and experience
• Knowledge of general office procedures
• Skill in operating personal computer, typewriter and basic office equipment
• Ability to effectively respond to questions and complaints; ability to communicate effectively with diverse groups of individuals utilizing tact and diplomacy; ability to accurately enter data and file information; ability to understand and follow verbal and written instructions; ability to perform basic mathematical calculations; ability to effectively respond to hostile, abusive or irrational individuals; ability to maintain records and compile and organize reports; ability to establish and maintain effective working relationships with co-workers and the general public
• Demonstrates technological intuitiveness
• Must secure and maintain a favorable background investigation and clearance
• Must clear a pre-employment physical and a pre-employment drug screen test
• Must have valid Texas driver's license, motor vehicle liability insurance and personal injury insurance; or have a self-reliant source of transportation to conduct business on a daily basis 
• May be required to work more than 40 hours during the workweek

Preferred Qualifications:

• Bilingual in English/Spanish

Working Environment and Physical Demands:

• Working conditions are in an office / telework environment
• Occasionally moves items weighing up to 10 pounds
• Occasionally move about the office/ telework office
• Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner
• Constantly operates a computer and other office productivity machinery
• Positions self to perform essential functions of the job in an office / telework environment 
• Must be able to remain in a stationary position
• Flexibility to achieve performance excellence in a telework arrangement
• Maintains County-issued equipment, software, data and supplies

Other Qualifications

EQUAL OPPORTUNITY EMPLOYER

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.