Hybrid Customer Success Specialist with English langauge(4pm - 1am) na Concentrix

Job Title:

Job Description

At Concentrix, we deliver B2B Sales Services with a global footprint, accelerating B2B digital sales and customer success transformations for some of the world’s leading brands. Combining Strategy + Talent + Technology, we enable our clients to scale faster, work smarter, and consistently grow their revenue through data-powered insights and proven methodologies.

Concentrix B2B Sales fosters a high-performance culture that encourages growth, success, and opportunity for our employees, clients, and partners.

We are looking for a proactive & communicative Customer Success Specialist to join our team. You’ll partner with a wide range of clients, ensuring they enjoy a smooth onboarding experience and get the most out of our cutting-edge software solutions. If you excel at building great relationships, love helping clients succeed, and thrive in a consultative role, we'd love to hear from you!

What You'll Be Doing:

• Act as an Implementation Consultant for various software solutions, expertly guiding new clients through a smooth onboarding and post-onboarding process.

• Engage in Face-to-face customer meetings in order to promote the adoption and ongoing engagement with various IT solutions.

• Maintain a deep understanding of a variety of products and advise clients on the best practices and optimization strategies

• Track key customer lifecycle milestones, from onboarding to license activation, ensuring user engagement and goal achievement.

• Accurately record client interactions and activities in CRM systems.

• Support clients with effectively triaging and resolving troubleshooting tickets.

• Working Hours: Monday – Friday, 4:00 PM – 1:00 AM;

• Remote role

What We're Looking For:

• Fluent in English - both written and verbal.

• Exceptional communication and teamwork skills.

• Confidence in engaging clients during face-to-face virtual interactions.

• Experience in customer support or client-facing roles would be considered as an advantage.

• A proactive, problem-solving mindset focused on customer satisfaction.

• Proficiency in MS Office (Outlook, Word, PowerPoint, Excel).

• Ability to prioritize tasks, manage time effectively, and work independently under deadlines.

What We Offer:

• Monthly transportation and internet allowance.

• Quarterly performance-based bonuses.

• Comprehensive medical plan, including health and dental care, fully covered by the employer.

• Life insurance coverage.

• Multisport card.

Please send us your CV in English.

Only short-listed applicants will be contacted.

All applications will be treated as strictly confidential.

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