Hybrid Bilingual Specialist na Ansira

The Bilingual Specialist, (Korean language) supports local channel partners and their advertising partners by reviewing local brand enhancing advertising according to requirements, verifying qualifying fund utilization and managing co-op administration.

Shift –10 AM to 7 PM or flexible (as per business requirement)

Essential Duties and Responsibilities:

• Monitor claims from start to finish, verifying and updating information on submitted claims and supporting documentation, reviewing the policy to determine which charges are eligible for reimbursement
• Review marketing materials against an established set of guidelines and brand standards
• Conduct primary and/or secondary review of post campaign activities to determine whether materials were executed as specified in program guidelines
• Communicate status to partners
• Report issues with website functionality
• May perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines (QC)
• Resolve calls, emails, and chats and document communications appropriately

Education/Experience Required:

• Strong verbal and written communication skills - Korean and English
• Korean language Translation and Interpretation
• Bachelor’s or Post Graduate degree in a business, or finance field
• Claims Experience preferred
• Experience in a fast-paced office environment providing customer service
• Proven technical competence including experience with Microsoft Word, Excel and Outlook
• Strong attention to detail and excellent time management
• Ability to organize work, multitask and meet deadlines
• Exceptional ability to work within a team environment
• Some remote-work experience preferred and demonstrated ability to work independently
• A natural curiosity and eager desire to learn