Hybrid Customer Service Representative New na Washmen

Established in 2015, Washmen is your go-to app for outsourcing your dry cleaning and laundry. An award-winning pioneer in its industry, Washmen is well-recognized for its quality, consistency, and convenience. Washmen’s mission is to replace your washing and drying machine using state-of-the-art technology and a user-friendly app. The service is aimed at people who lead busy lives and need quick solutions for tasks that consume big chunks of their day.

Washmen operates in Dubai & Abu Dhabi and caters to more than 60,000 users. Washmen’s offices in Dubai, Beirut & Istanbul are home to a steadily growing team of young professionals.

We are looking for a Customer Service representative – English Speaking, who has experience in a call center. Our objective at Washmen is to deliver best-in-class customer service. This involves delighting our customers at every touch point that they interact with our company. Whether it be phone, SMS, email, in-app chat, or personal deliveries, the objective is to make sure the customer’s experience is surprisingly good and exceeds his expectations. This requires friendliness, empathy, sympathy, compassion, humility, and a lot of patience.

Washmen is gearing up to scale. Being part of one of the fastest-growing startups in the Middle East, Washmen will provide you with a unique experience; helping shape a company facing the adventures and challenges of growth. 

·       Deliver superior service to customers by always positively surprising them.

·       Be proactive in handling potential customer difficulties

·       Be proactive in addressing potential operational breakdowns

·       Think like an owner and make suggestions to improve the business like an owner

·       Communicate with empathy and compassion

·       Learn and internalize the Washmen process for handling damage and missing item claims

·       Proactively manage customer expectations in a manner that is realistic

·       Manage the customer’s experience and steer it towards a positive experience

·       Always be 2 steps ahead of any customer claim or resistance to a proposal and address it in advance

·       Develop and acquire a strong laundry and dry-cleaning knowledge base in order to address customer claims with confidence and explain cases. This relaxes customers and increases their trust in our service

·       Continuously suggest methods to improve the customer service process

·       Develop empathy

·       Learn the company’s Customer Service Principles and learn to balance a Principle-based approach to customer service with our Procedural based approach

·       Always maintain a lighthearted, professional but very friendly and personal tone on the phone

·       Pursue continuous learning in the fields of communication, customer service, and laundry

·       Pursue knowledge in personal matters of interest at least 1 hour a week on company time

·       Identify personal limitations and request help from peers and management when you need it

 

·       2-4 years of experience in customer experience with a bachelor’s degree.

·       Excellent English communication skills, written and spoken.

Job Type: Full-time

Work Location: Jabal A