Hybrid Senior Manager of Customer Success na Recurly

About Recurly:

Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.3 billion in revenue in 2024.

Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.

Recurly is seeking a Senior Manager of Customer Success—an experienced leader and master relationship-builder—who thrives on helping customers win. You're a dynamic communicator, a trusted coach, and someone who knows how to use data to track success across a portfolio of high-value clients. More than anything, you're driven to ensure customers get maximum value out of Recurly—helping them grow their businesses through strategic use of our platform.

As a key member of our Customer Success leadership team, you’ll report directly to the VP of Customer Success and play a pivotal role in driving retention, satisfaction, and expansion across our customer base.. You’ll act as the voice of the customer internally while aligning your team’s efforts with Recurly’s broader business goals.

Our Customer Success team is full of passionate, driven and collaborative individuals.  We take a consultative approach to enabling our ever-evolving solutions across many verticals, including SaaS, Media, Consumer Goods, Healthcare, Education, and more. This is a unique opportunity for an exceptional performer to greatly accelerate their career.