Hybrid Intern DTS na Intermountain Health
Intermountain Health · St. Marys Regional Hospital, Estados Unidos Da América · Hybrid
- Escritório em St. Marys Regional Hospital
Job Description:
Provide accurate, timely, and creative solutions to Caregiver computer hardware, peripherals, printers, operating systems, software applications, networking, telecommunications, and video conferencing issues. Assist and coordinate with other Intermountain, Vendors and DTS teams when on-site troubleshooting and evaluation is needed. Primarily responsible for providing direct customer support, answering questions, providing feedback, resolving customer incidents and fulfilling service requests according to Service Level Agreements. This position must also promote the mission, vision, and values of Intermountain, while abiding by service behavior standards. Must have the ability to work rotating shifts and prolonged shifts for up to 12 hours.Posting Specifics
- Benefits Eligible: No
- Shift Details: Monday - Friday, shift would fall between 7am and 6pm
Essential Functions
- Under the direction of team members, they learn to resolve minor computer issues.
- Adequately documents notes and resolution to issues in ITIL ticketing system.
- Updates support staff regularly on the status of projects, incidents, service requests.
- Responds to messages according to priority schedule.
- Under the direction of team members, they learn to support new and existing systems while keeping abreast of technology changes.
- Under the direction of team members, implements enterprise defined security policies (hardware and software).
- Works with team members to identify solutions and perform tasks that accomplish individual and team goals.
- Gains knowledge of the department’s / facility’s functions.
- Under the direction of team members, the CFS Intern is involved in a variety of projects that support the needs of the department / facility.
- Performs other duties as assigned.
Skills
- Demonstrated knowledge of basic computer hardware (pc, mouse, monitor, keyboard).
- Strong written and oral communication skills and the ability to present ideas in user-friendly language.
- Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation with keen attention to detail.
Qualifications
- High School Diploma or equivalent required.
- Strong research, organizational and analytical skills as well as the ability to teach users.
- Demonstrated ability to solve problems in a graceful and sensitive manner.
- Ability to successfully function in a fast paced, service-oriented environment.
- Experience using word processing, spreadsheet, database, internet and e-mail and scheduling applications.
- Experience in a role requiring effective verbal, written and interpersonal communication skills.
Preferred:
- Students in Information Systems or related field and/or equivalent work experience.
Physical Requirements:
- Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.
- Ascend and descend stairs or ladders to service IT equipment needs.
- Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees.
Location:
St. Marys Regional HospitalWork City:
Grand JunctionWork State:
ColoradoScheduled Weekly Hours:
40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.81 - $24.38We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.
