- Junior
- Escritório em Noida, IN
The major focus of the PSA includes:
· Answering call center calls for all clients on multiple web-based applications. · Responding to and processing call center e-mails.
· Resolving basic problems while referring to more complex problems to Managers, Specialist, or the Client Success Delivery team.
· Helping new users through the post-training learning and acclimation process.
· Answering call center calls and responding to emails from users related to co-op and local media/events programs.
· Trafficking one-off advertising requests according to client specifications
· Processing data changes requested by the client.
· Retrieving and sending files to clients as needed.
· Maintaining call center tickets, tracking information completely and accurately.
· Interacting with partner services teams’ daily basis to ensure client satisfaction.
· Providing assistance with user guides, tutorials, and quick tips to benefit the client.
· Providing support and assistance on special assignments.
· Providing monthly departmental reporting.
The SR must be flexible and able to accommodate a variety of priorities.
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