Hybrid IT Business Analyst Associate na Alten technology usa
Alten technology usa · Greensboro, North Carolina, Estados Unidos Da América · Hybrid
- Escritório em Greensboro, North Carolina
We’re ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we’ve been helping our clients develop products that are changing the world, whether that’s by shaping the future of space exploration, saving lives with medical devices that set a new standard of care, or creating the fully autonomous electric taxi of tomorrow. Our team of more than 600 people works across industries including aerospace, medical devices and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicle, electric vehicles, rail, and more. Our offices across the US have different industry focuses and engage with our clients in different ways, ranging from working on-site at client facilities to performing product development at our delivery centers.
ALTEN Group, our parent company, has been a leader in engineering and information technology for more than 30 years. ALTEN Group operates in 30 countries across Europe, North America, Asia, Africa and the Middle East and employs more than 36,000 people, 88% of whom are engineers. The company covers the whole development cycle and offers a choice of service levels, from technology consulting to complete project outsourcing.
When you join ALTEN Technology USA, you join a group of people passionate about collaborating to solve some of the world’s most technical engineering challenges. Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth. We offer comprehensive benefits for all full-time employees, including medical, dental, and vision insurance; a 401(k) plan with employer matching; paid time off (PTO); paid parental leave; and mentorship to help you take your career to the next level. You don’t have to take our word for it that we are a great place to work—we were named on the 2023 Top Workplaces list thanks to feedback from our proud employees.
We are seeking a detail-oriented and technically skilled Application Systems Analyst to support and enhance enterprise applications within a dynamic business environment. The ideal candidate has strong communication and analytical abilities, thrives in a collaborative setting, and can effectively bridge the gap between users, first-line support, and technical development teams. This fully onsite role requires a hands-on professional who understands the importance of documentation, problem-solving, and continuous system improvement.
Responsibilities:
Provide day-to-day application support and troubleshooting to ensure system functionality and performance.
Serve as the primary liaison between users, first-line support, and third-line support teams.
Analyze and resolve application issues, identifying root causes and implementing long-term solutions.
Maintain and enhance system integrity through close collaboration with business users.
Develop and maintain comprehensive system documentation, including procedural guides, field definitions, reporting instructions, and training materials.
Track and document all system changes and updates for internal use and future reference.
Advise users on options and best practices to resolve business or technical challenges.
Support continuous improvement initiatives by identifying inefficiencies or system gaps.
Qualifications:
Proven experience in application support, business systems analysis, or a related IT field.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent communication and interpersonal skills, with the ability to translate technical concepts for non-technical users.
Experience creating technical documentation, user manuals, and internal tracking materials.
Ability to work effectively as an intermediary between support teams and end users.
High attention to detail and a commitment to system accuracy and integrity.
Must be able to work fully onsite in Greensboro, NC.
Salary Range: $48,000 - $52,000
The actual salary offered is dependent on various factors including, but not limited to, location, the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.
ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.
Please beware of job seeker scams and see this important notice on our careers page for more information about our recruiting process.
