Hybrid Fraud Analytics and Strategy Director na Mountain America Credit Union

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

Mountain America Credit Union (MACU) is a financial institution with over $20 billion in assets with branches in the mountain west area. The Director of Fraud Prevention and Analytics reports to the VP of Fraud Management and will help develop MACU’s fraud prevention and analytics strategy and is responsible for leveraging vendor partnerships, emerging technologies, driving innovation, and maintaining controls to keep pace with a rapidly changing fraud environment while enhancing customer experiences.

Job Description

LOCATION/SCHEDULE

Mountain America Center

9800 S Monroe St
Sandy, UT 84070

*This position can be hybrid (in office and remote work) OR can be considered for fully remote work with occasional visits to corporate office, depending on business need.

To be effective, an individual must be able to perform each job duty successfully.

• Provides leadership and development of direct reports to ensure the highest level of performance and competence of Fraud Prevention and Analytics; builds a high performing team with succession plans, cross-training, stretch goals and objectives for each team member.
• Working with VP of Fraud Management, define the strategic plan for the development and maintenance of MACU’s fraud platforms, including rules, models, and detection systems, both internally developed and with vendor partners. Responsible for implementation, execution, and outcomes. Ensures the strategy minimizes false positives and negative impacts on legitimate transactions.
• Leads and directs the management of vendor relationships and systems focused on mitigating and managing fraud.
• Define, execute, and supervise team projects, establish project plans, timelines, communicate progress, and ensure on-time delivery. Develop and maintain a culture of ownership, accountability, speed and focus. Take responsibility for the overall results of the Fraud Prevention and Analytics team.
• Lead the development and utilization of advanced analytics techniques (machine learning, AI, etc.) to identify, mitigate and respond in real-time to fraud patterns, emerging threats, and trends.
• Keep current on developments in data management, data analysis, data visualization, behavioral profiling, machine learning and artificial intelligence as it relates to fraud prevention and fraud analytics. Responsible for directing ongoing development and maintenance of fraud data environments.
• Direct team in the creation of robust dashboards and KPIs to track fraud performance and measure the effectiveness of fraud prevention strategies. Proactively communicate results to VP and Senior Vice President responsible for Fraud Management and other executive leadership.
• Regularly collaborate with other business units to identify and mitigate emerging fraud threats. Provide training to other teams within Fraud and other business units to help reduce fraud risk, increase efficiency, and improve member experience in matters related to fraud, as appropriate.
• Continuously monitor and comply with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS), SBA regulations, Regulation E, Regulation Z, and other regulations as required by law as they relate to this role.
• Partner with Product, Engineering, Data Science, and Compliance teams to design risk strategies that enhance the safety of the platform and enable business objectives.
• Document and maintain comprehensive fraud prevention strategy, rules, and model documentation.
• Partner with technology and data teams to support fraud data analytics needs, ensuring alignment to data policies and standards.
• Perform other duties as assigned.

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

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