Hybrid Java Production Support- Associate na MassMutual

Who We Are – MassMutual India

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals.  Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business.  We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.

Job Description

About the role:

Infrastructure & Platform Modernization

• Lead infrastructure automation leveraging Infrastructure-as-Code (IaC) tools (Terraform, Pulumi, AWS CloudFormation, etc.).
• Design and maintain scalable, secure, and compliant cloud-native infrastructure (AWS, Azure, or GCP).
• Build reusable IaC modules and enforce infrastructure standards across environments.
• Drive cloud platform modernization and legacy system transformation.
• Build containerization and orchestration strategies using Docker and Kubernetes.
• Implement infrastructure testing and validation into CI/CD pipelines.

Production Operations & Application Support

• Provide operational support for UI and backend applications, ensuring system stability and quick resolution of production issues.
• Conduct incident triage, root-cause analysis, and resolution for Illustration application outages or defects.
• Participate in 24/7 on-call support rotation and production deployment activities.
• Perform IT incident response, triage live issues, and address application data issues with proper documentation and RCA.
• Conduct quarterly trend analysis to proactively identify system risks and performance improvement areas.

Continuous Improvement & Monitoring

• Modernize and refactor underperforming solutions for long-term sustainability.
• Define, implement, and track service SLAs, SLOs, and SLIs for critical services.
• Provide operational metrics and reporting on production performance, SLA adherence, and support tickets.
• Identify opportunities for automation to reduce manual intervention in incident management.
• Stay up to date with emerging technologies and evaluate their applicability for platform improvement.

Technical Collaboration & Client Interface•

• Work closely with business partners, developers, architects, and third-party vendors to ensure system stability.
• Manage operational relationships with external vendors and internal stakeholders.
• Provide support to project life cycle activities, including architecture reviews, code reviews, solution validation, and release readiness.
• Translate business requirements into technical architecture aligned with MassMutual platform standards.

Why Join Us?

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

Does this sound like a great fit? Apply today!